Technical Project Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Technical Project Manager will lead strategic End User Services initiatives within Client Engineering, primarily focusing on the North America and Europe Laptop & iPad Technology Refresh Programs. The role requires strong project management fundamentals combined with sufficient technical understanding to coordinate effectively across Client Engineering, Service Management, ServiceNow teams, and operational support teams. The successful candidate will help modernize device lifecycle management processes and support future technology transformation initiatives.

Top 3 Must-Haves
Solid baseline PM fundamentals: project setup, RACI, written summaries, attention to detail
Working familiarity with the Microsoft 365 / Azure ecosystem (Windows, Teams, SharePoint,
OneDrive) - conceptual understanding, not certification-level
Genuine technical curiosity and willingness to self-learn new tools quickly

Top 3 Nice-To-Haves
Power BI experience (dashboard/report building)
ServiceNow exposure
Client-computing vendor relationship experience (Lenovo, CDW, Softcat, HP)

Must-Have Requirements
Assumed PM baseline: project planning, roles/responsibilities (RACI) documentation, structured written summaries
Comfort working across the Microsoft ecosystem - M365, Azure, Windows, Office, Teams, SharePoint, OneDrive - understanding how the tools interconnect, not expert/certification-level depth
Self-directed learner - comfortable picking up new platforms on the job (Marcus learned ServiceNow and Power BI this way)
Comfortable operating with some technical/engineering dialogue between client engineering and service management teams

Preferred

Power BI - building dashboards and pulling in data

ServiceNow familiarity

SCCM familiarity (understanding what it does; administration is handled by engineers)

Experience with client-computing hardware vendors (Lenovo, CDW, Softcat, HP) and procurement-to-fulfillment logistics

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.