Endur Application Support Analyst

Position: Endur Application Support Analyst
Location: Houston, TX (Onsite)

Job Description:
Client is looking for a hands-on senior technologist with exposure to the commodities industry who is passionate about technology and experienced in supporting enterprise-wide systems.

The successful candidate is adept at partnering with end-users to log and analyze issues, provide tactical and strategic solutions, and ultimately deliver tangible business value. This role will report to the Head of Application Support, working on various business systems critical to the trading life cycle.

Key responsibilities:

• Provide real-time support for trading and live trader position applications. This includes resolving trade booking issues, conducting root-cause analysis on position update delays, setting up reference data, and configuring pricing feeds for trade valuations.
• Configure risk measures, investigate and explain P&L anomalies, and manage interfaces for compliance and regulatory reporting. Take corrective actions for invoicing and settlement issues and debug code to identify system bugs.
• Support the CTRM and connected upstream/downstream applications for intraday and end-of-day activities. Ensure data feeds function as intended and accurate data is uploaded to the ledger applications, credit management systems, etc.
• Ensure time-critical batch steps run successfully. Conduct root-cause analysis for failures and perform corrective actions such as fixing pricing issues, resolving trade setup problems, and debugging database and system performance issues.
• Proactively monitor application availability and report issues. Communicate effectively with clients and vendors to provide incident updates, follow up on progress, and notify stakeholders of impending changes or outages.
• Demonstrate strong organizational skills in managing issues and projects. Ensure fast turnaround for client requests and maintain high levels of satisfaction.
• Log and prioritize tickets in the issue tracking system. Collaborate with the Service Desk to route requests to the appropriate resources and escalate complex issues requiring specialized knowledge.

Technical expertise:

• Minimum of 5 years experience in IT, with at least 3 years specifically within the energy trading domain.
• Proven experience working on a fast-paced trading floor and supporting traders during peak hours is a plus.
• Strong proficiency in OpenLink Endur, specifically for North American Gas and Power markets.
• Hands-on experience with Endur OpenJVS and general proficiency in Java, .NET, or similar languages.
• Good experience with CTRM Application support including upstream/downstream systems. (E.g. Understands business workflow, trade life cycle and operations).
• Must have business knowledge of North American Gas and Power trade life cycle.
• Working knowledge of ISO power markets and FTR trade booking.
• Advanced technical diagnostic skills and the ability to analyze complex SQL scripts and database structures.
• Highly motivated and eager to learn both third-party and proprietary in-house systems.

Non-technical Skills:

• Professional fluency in English with excellent communication skills for clear, effective interaction with both internal and external stakeholders.
• Ability to work under pressure and manage/prioritize multiple tasks independently.
• Strong analytical and critical thinking skills used to diagnose and resolve complex technical or business issues.
• Ability to effectively support and collaborate with team members across different geographical regions.
• Adapt to changes quickly and communicate effectively.
• Willingness and flexibility to work shift patterns according to a team rota as required.