Technical Support Analyst

Job Title: Technical Support Analyst

Location: Ft Lauderdale, Hollywood, Miramar area( Hybrid)

• Respond to support tickets from employees experiencing technical difficulties with their hardware, software, or network.
• Troubleshoot and resolve basic issues, such as resetting passwords, resolving printer connectivity problems, or installing approved software.
• Escalate more complex problems to higher-level IT staff when a known solution is not readily available.
• Document and track all support requests and their resolutions in a ticketing system to build an internal knowledge base.
• Assist with device configuration and setup for new employees.
• Perform remote and in-person support, which may include assisting staff at the Warehouse with their IT equipment.

--Warehouse activity which involves inventory management for IT equipment and general material handling, picking, packing, and shipping IT equipment to Work at Home Users and tracking deliveries with FedEx Ship Manager software (this specific experience is desired).

The warehouse component of the job involves inventory management for IT equipment and general material handling.

• Track IT inventory, including laptops, monitors, keyboards, and other peripherals, using an asset management system.
• Receive new equipment by unloading shipments, verifying contents against purchase orders, and inspecting for any damage.
• Prepare outgoing shipments of IT hardware, ensuring items are accurately documented, packed, and labeled.
• Perform cycle counts to verify that physical inventory matches digital records.
• Use warehouse equipment, such as pallet jacks, to move and store equipment safely.
• Maintain a clean and organized work environment in both the IT staging area and the main warehouse.

Technical and organizational skills:

• Basic knowledge of computer hardware, software, and network concepts.
• Familiarity with inventory or warehouse management systems (WMS) is a plus.
• Proficiency in common office software (e.g., Microsoft Office Suite).
• Excellent organizational skills and strong attention to detail for managing inventory accuracy.
• Physical ability to perform manual labor, including lifting and moving items up to 50 lbs or more.

Interpersonal and communication skills:

• Strong verbal and written communication skills for assisting and training employees.
• Good problem-solving abilities to troubleshoot and resolve issues logically.
• Strong customer service skills to assist users effectively and patiently.
• The ability to be self-motivated and work productively with little supervision.