Note: Must be eligible for a Position of Public Trust:
Seeking a Network Engineer to support our client's LAN and Wi-Fi infrastructure. This individual will work independently diagnosing and resolving complex network issues while contributing to documentation, standards, and team development.
This is a hybrid position based in Eagan, MN, with the expectation of 4 days per week onsite. The hybrid schedule is subject to change based on client needs. Schedule is Monday – Friday, 8:00 AM – 5:00 PM CT. Occasional on-call rotation and after-hours work required
Responsibilities include, but not limited to:
• Independently diagnose and resolve complex network incidents impacting performance, stability, or security
• Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices
• Analyze packet captures, logs, and telemetry data to identify and document root causes
• Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter
• Support high-availability environments, including failover, redundancy, and disaster recovery planning
• Develop and maintain network documentation, standards, and runbooks
• Perform root-cause analysis and produce technical reports on major incidents
• Test and validate new network technologies and configurations prior to production rollout
• Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference
• Provide mentorship and technical guidance to Tier 1 and other staff
• Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines
Basic Qualifications:
• Bachelor's degree and a minimum of 3 years of IT/networking experience; additional experience may be substituted in lieu of a degree
• Minimum 3 years of hands-on network support experience in a LAN/Wi-Fi environment
• Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet
• Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol)
• Strong troubleshooting and analytical skills across OSI Layers 1–7
• Understanding of LAN security standards and best practices
• Experience with ServiceNow or comparable ticketing systems
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Ppreferred Qualifications:
• Experience with SD-WAN platforms and VPN technologies
• Familiarity with network monitoring and telemetry tools
• An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
Preferred Certifications:
• Cisco CCNA, CCNP, or other applicable networking Certifications
Education Requirements:
• A minimum of 3-7 years' relevant experience.
o A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
