TOP 3 5 NON-NEGOTIABLE SKILLS
- Zerto, Exchange (on-prem and hybrid), Active Directory, DNS/DHCP, VMware, SAN, Load Balancers, Rubrik, IBM Hosts, and Citrix(at least 1 of these)
- Provide Level 3 incident response, escalation handling, and service restoration, including after-hours On Call support
- Lead and expand Ansible automation across IT Engineering
- Minimum of 5 years of experience supporting enterprise datacenter or cloud environments, including high availability architectures (clustering, load balancing, fault tolerance)
- Minimum of 2 years of hands-on experience with one or more major enterprise platforms such as:
o Zerto (installation, replication, DR planning, failover/failback, runbook creation)
o Supporting IBM AIX, Unix-like systems
o Microsoft Exchange (on prem/hybrid, mail flow, DAGs, hybrid integration, PowerShell, M365)
Responsibilities
Design, configure, integrate, and maintain assigned platforms such as Zerto, Exchange, Active Directory, InfoBlox, IBM AIX, Pure SAN, HP SAN, Rubrik, Citrix, and VMware
Perform routine health checks, patching, optimization, and apply vendor best practices
Provide Level 3 incident response, escalation handling, and service restoration, including after-hours On Call support
Execute infrastructure changes using approved MOPs and established Change Control processes
Lead and expand Ansible automation across IT Engineering
Develop, maintain, and document Ansible playbooks for provisioning, configuration management, patching, and compliance
Mentor team members on Ansible usage and best practices
Integrate automation into existing workflows and support the adoption of IaC tooling such as Ansible and Terraform
Create and maintain comprehensive technical documentation for all assigned systems
Publish and update ServiceNow KB articles including diagrams, environment overviews, build guides, troubleshooting steps, and security hardening details
Review and update documentation at least every 6 months
Implement security hardening based on vendor guidelines and internal compliance standards
Maintain evidence of hardening activities and track annual manufacturer recommendations
Collaborate with InfoSec and Internal Audit on quarterly configuration reviews and document risk exceptions
Administer privileged accounts and access controls, ensuring timely and accurate updates following least privilege principles
Serve as primary or secondary technical contact for assigned vendor technologies
Open, manage, and track vendor support cases, documenting progress and resolutions
Escalate cross-functional issues through the IT Engineering Manager and maintain accurate Planner or KB status notes
Develop detailed MOPs outlining scope, impact, validation, rollback, and ownership
Submit all changes through Change Control and attach validation/rollback results
Document all emergency changes retroactively for audit compliance
Manage tasks using Microsoft Planner or similar tools, maintaining lifecycle accuracy (Backlog ? In Progress ? On Hold ? Done Review ? Done)
Provide regular updates for tasks or tickets older than 7 days
Maintain visibility and accountability for all assigned ServiceNow incidents, requests, and project work
Provide mentorship and cross-training across the IT team
Serve as a technical consultant for technology evaluations and purchases
Recommend and support the implementation of new technologies to improve performance and reliability
Participate in designing and implementing disaster recovery plans for systems, networks, and infrastructure components
Responsible for maintaining accurate and up-to-date system documentation, responding promptly to tickets and vendor communications, keeping ServiceNow and Planner records current, executing infrastructure changes through approved change control processes, actively participating in on-call rotations, and demonstrating teamwork, initiative, and ownership of assigned systems
Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
Attend educational events to increase professional knowledge
Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs
Qualifications
Bachelor s degree in computer science, information systems, or a related field (A comparable combination of work experience and training may be substituted for education requirements)
Minimum of 5 years of experience supporting enterprise datacenter or cloud environments, including high availability architectures (clustering, load balancing, fault tolerance)
Minimum of 2 years of hands-on experience with one or more major enterprise platforms such as:
o Zerto (installation, replication, DR planning, failover/failback, runbook creation)
o Supporting IBM AIX, Unix-like systems
o Microsoft Exchange (on prem/hybrid, mail flow, DAGs, hybrid integration, PowerShell, M365)
o Active Directory (forest/domain administration, GPOs, OU design, replication, Entra ID sync, IAM best practices)
o SAN deployment, Operations, Optimizations including SAN switching
Advanced expertise in disaster recovery design and execution, especially with VMware and Zerto
Demonstrated administration of VMware virtualization, backup/recovery integrations, and enterprise server hardware (e.g., blade systems and IBM servers)
Hands-on experience with Windows Server 2016 2025, PowerShell automation, DNS/DHCP/IPAM, and Microsoft 365
Proven ability to develop and lead Ansible automation, including mentoring others; familiarity with Terraform and IaC principles preferred
Experience with enterprise backup tools (e.g., Rubrik), DCIM systems, and creating/maintaining operational runbooks
Knowledge of Azure infrastructure, Entra ID, and security hardening standards/frameworks (CIS, Microsoft, NIST)
Relevant certifications strongly preferred, including:
o VMware (vSphere/VCP)
o Microsoft Exchange/Windows Server
o Zerto Certified Professional (ZCP)
o Microsoft Azure Administrator
o MCSE
o RHCE / Ansible Automation Platform
o HashiCorp Terraform Associate
Knowledge of Terraform and Infrastructure-as-Code (IaC) concepts is considered a strongly preferred
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve difficult and often complex problems or situations
Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Strong knowledge and understanding of credit union products, services, policies, and procedures
Strong knowledge and understanding of regulatory compliance
Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties
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