Project and Program Management - Project Manager Tech 3

Job#: 3023479

Job Description:

Project Manager Tech 3 - Product Launch Process Documentation

LOCATION- REMOTE

Overview

Microsoft is seeking a highly skilled Project Manager Tech 3 to support a high-visibility initiative focused on standardizing and documenting the end-to-end product launch process. This role is ideal for a technically strong project manager who thrives in complex environments, enjoys building structure from ambiguity, and is passionate about creating scalable, user-friendly documentation systems.

The successful candidate will play a central role in developing a single source of truth for launch workflows-improving efficiency, reducing errors, and enabling teams across the organization to operate with clarity and consistency.
Purpose of the Team

This team exists to streamline and strengthen Microsoft's product launch processes by:

• Improving operational efficiency
• Reducing process inconsistencies and errors
• Documenting end-to-end workflows in a standardized, accessible format
• Establishing a unified, authoritative source of truth for launch activities

Key Projects

In this role, you will:

• Document the entire launch process from intake to completion
• Create comprehensive, intuitive documentation for complex workflows
• Build and maintain a documentation platform (e.g., Wiki-style environment)
• Consolidate fragmented information into a cohesive, standardized structure

Role Responsibilities
Project & Process Management

• Oversee the application of project management methodologies across all phases of the project lifecycle
• Develop, track, and manage project budgets, plans, timelines, and scope
• Manage project resources, including procuring staff and providing coaching and guidance
• Partner with cross-functional teams to define business requirements
• Lead teams of developers in delivering high-quality software solutions
• Prepare and present cost-benefit analyses and project updates to leadership
• Ensure appropriate systems development and project management processes are followed

Documentation & Knowledge Management

• Set up and manage a platform for process documentation (front-end and/or back-end)
• Convert Word documents into Markdown, upload content, and troubleshoot formatting issues
• Review existing documentation to identify gaps, inconsistencies, and outdated content
• Meet with SMEs to validate processes and gather missing details
• Refine and organize content into standardized templates aligned with industry best practices
• Draft and update process steps, visuals, and guidance to ensure clarity and usability
• Collaborate with stakeholders to ensure documentation reflects the latest process improvements

Qualifications
Required

• Bachelor's degree in Computer Science, Computer Engineering, or related technical field
• PMP or PMI certification
• 5-7 years of project management experience
• 3+ years of technical documentation experience (Markdown, documentation platforms, version control, metadata tagging)
• Proven experience documenting complex, end-to-end business processes
• Experience delivering technology and business application solutions in large, multi-platform environments
• Strong ability to assess risk and apply management principles to technology applications
• Demonstrated flexibility and ability to manage competing priorities
• Strong people management and team-building skills
• Ability to quickly learn business processes and collaborate with partners at all levels

Preferred

• MBA or advanced technical degree
• Experience with process visualization tools (e.g., Visio)
• Background in launch operations, product workflows, or knowledge management

Top 3 Must-Have Hard Skills
Skill AreaRequirements1. Technical Documentation (3+ years)Markdown proficiency, documentation platforms, version control, metadata tagging, process visualization tools, documentation best practices2. Process Documentation & Knowledge Management (3+ years)Experience documenting complex workflows, consolidating fragmented information, taxonomy design, content governance3. Project Management (5+ years)Managing timelines, workstreams, stakeholder input, cross-functional collaboration, delivering on scheduleWhat a Typical Day Looks Like

• Setting up and managing a documentation platform (Wiki-style preferred)
• Converting Word documents into Markdown and resolving formatting issues
• Reviewing existing documentation to identify gaps and inconsistencies
• Meeting with SMEs to validate and refine process details
• Organizing content into standardized templates
• Drafting or updating process steps, visuals, and guidance
• Collaborating with stakeholders to ensure documentation accuracy and alignment

Ideal Candidate Profile

The ideal candidate has:

• Extensive experience building and managing Wiki-style documentation environments
• A strong technical foundation and comfort with Markdown and documentation tooling
• A passion for creating clarity from complexity
• A track record of delivering structured, scalable documentation systems

Unique Selling Points

• High-impact work: You'll shape the foundational launch process used across Microsoft
• Visibility & influence: Direct collaboration with cross-functional leaders and SMEs
• Strategic ownership: Lead key workstreams that transform how process knowledge is captured and shared

Performance Measurement

Success in this role will be evaluated based on:

• On-time delivery of milestones across five key workstreams:
• Tooling Selection, Template Development, Current State Assessment, Future State Definition, Gap Analysis
• Quality, completeness, and usability of documentation delivered
• Alignment with project principles and industry best practices
• Collaboration, responsiveness, and stakeholder satisfaction

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.