Change Control Manager

Description
Position Description The Alabama Medicaid Agency (AMA) is preparing for a major
transition from a monolithic Medicaid Management Information
System (MMIS) with 14 different business functions operated by a
single contractor to an interoperable, modernized system based on a
Service Oriented Architecture (SOA) operated by multiple contractors.
This multi-year "Modernization" project will include working with
multiple contractors, as well as working with multiple change
management pathways. A diverse set of module contractors will
provide design, development, and implementation (DDI) engagement
to fulfill the specifications outlined in various proposals and statements
of work. Each module has a team dedicated to managing the DDI
phase.
We are seeking an experienced ITSM Change Control Manager to lead
and oversee the change management process within this complex IT
environment. This role is responsible for ensuring that all changes to
MES infrastructure, and applications are assessed, approved,
implemented, and documented in a controlled and compliant manner.
The ideal candidate will have deep experience in IT Service
Management (ITSM), strong knowledge of change control processes,
and the ability to coordinate across technical teams, business
stakeholders, and leadership to minimize risk and service disruption.
The Change Control Manager facilitates changes to the production
MMIS environment. During the modernization project and on a
specific timeline, each module contractor's solution will replace a
component of the current legacy MMIS. "production" MMIS
environment will change significantly with the replacement of each
module. Changes to the production MMIS environment will require
diligent coordination, monitoring, and communication. The contractors
may use a variety of development methodologies to include Agile,
Waterfall, Feature Driven Development (FDD), Rapid Application
Development (RAD) or a Hybrid approach. The Change Control
Manager is expected to manage the change control processes
associated with the various contractors and AMA subject matter
experts. AMA has created an Enterprise Change Management (ECM)
process with several checks and balances, including Boards with
specific authority. The Change Control Manager will interact with
department be out front of all change requests. The Change Control
Manager will stay engaged with department leaders as project-sizing
information is developed. The Change Control Manager coordinates
with department leaders when changes are ultimately presented to the
approval committee. The Change Control Manager facilitates the
change process when it involves more than one module or platform.
The Change Control Manager has minimum process control
enforcement authority over contractors but maintains responsibility for
administrative activities associated with the Executive Change Control
Board (ECCB), Module Change Board and MES Change Approval Board
(CAB). The expectation is that approved RFCs come in on time and
within budget. The person is expected to be self-motivated, organized,
and dependable.
Skills Required Enterprise Change Governance Leadership
Provides strategic oversight of the enterprise change control
framework, ensuring all changes across the Medicaid Enterprise
System (MES) are governed in a controlled, auditable, and risk-
managed manner. Establishes and maintains change policies,
standards, operating procedures, and governance models aligned with
regulatory and enterprise objectives.
Strategic Change Risk & Impact Management
Leads comprehensive risk evaluation across the enterprise change
portfolio, assessing cumulative system impact, operational risk,
regulatory implications, and business readiness. Ensures robust
documentation of risk likelihood, mitigation strategies, validation
plans, rollback procedures, resource alignment, and implementation
sequencing.
Executive-Level Change Advisory & Board Governance
Oversee Change Advisory Board (CAB) and Enterprise Change Control
Board (ECCB) governance structures. Ensures all Requests for Change
(RFCs) are complete, risk-assessed, and decision-ready. Facilitates
structured review, executive reporting, decision documentation, and
accountability tracking. Ensures principal stakeholders or designated
delegates are present for informed decision-making.
Multi-Contractor & Cross-Functional Coordination
Directs collaboration across module contractors, operations,
architecture, security, and business stakeholders to validate scope,
sizing, resourcing, financial impact, scheduling, and compliance
considerations. Ensures alignment across interdependent systems and
release calendars.
ITSM Process Integration & Service Stability
Ensures Change Management is fully integrated with Incident,
Problem, Release, Configuration, and Knowledge Management
processes. Validates CMDB and service map impacts, monitors change-
related incident trends and drives corrective action to protect service
stability and operational integrity.
Regulatory Compliance & Audit Readiness
Maintains full audit traceability of change activities in compliance with
Medicaid, CMS, HIPAA, and state oversight requirements. Enforces
segregation of duties, evidentiary documentation standards, and
governance controls to support internal and external audits.
Release & Implementation Oversight
Directs enterprise implementation planning, including release
bundling, scheduling, blackout window governance, and forward
schedule of change (FSC) management. Oversees execution readiness,
business communication planning, and post-implementation
validation.
Post-Implementation Review & Continuous Improvement
Leads structured post-implementation reviews to evaluate outcomes,
performance metrics, and risk realization. Analyzes change success
rates, emergency change trends, and service disruptions to drive
continual service improvement and process maturity.
Performance Management & Executive Reporting
Defines and monitors enterprise Change Management KPIs, including
change success rate, emergency change frequency, change-related
incident volume, and SLA adherence. Provides executive dashboards
and strategic insights to support informed governance decisions.
ITSM Tooling & Workflow Governance
Provides oversight of ITSM platform configuration (e.g., ServiceNow or
equivalent), ensuring automated approval routing, risk scoring,
workflow integrity, reporting accuracy, and system integration across
contractors and enterprise platforms.
Stakeholder Communication & Organizational Influence
Leads structured enterprise change communications, including
stakeholder notifications, outage advisories, and business readiness
messaging. Exercises executive-level influence, conflict resolution, and
decision facilitation across a complex, multi-contractor governance
environment.
Skills Preferred Ability to create/update project schedules for complex RFCs that
require an integrated schedule for coordination across modules
and progress monitoring to prevent schedule slippage
Demonstrates professional interaction with a diverse group of
executives, directors, managers, and subject matter experts
Written and verbal skills to effectively relay information to diverse
audience of receivers.
Experience documenting lessons learned, and program updates
associated with Enterprise Change Management processes
Ability to facilitate design sessions once the CAB releases RFC to
impacted module contractors
Experience Required 5 - 7 Years of experience as a Change Control Manager
Experience in creating policies and guides for Change Control
Board activities.
Manage and optimize ITSM tools such as ServiceNow (or similar
platforms)
Track and report on Change metrics (success rate, failures,
incidents caused by change)
Develop dashboards and performance reports for leadership
Strong knowledge of ITIL principles and practices
Experience managing CAB processes in a large enterprise
environment
Hands-on experience with ITSM tools such as ServiceNow or Jira
Service Management
Experience Preferred 2 - 3 years of experience managing changes involving multiple
contractors
Expert MS Project skills and experience managing multiple projects
simultaneously
Expert/Advanced knowledge of all Microsoft Office products
including Office 365, Teams, and SharePoint Strong interpersonal
skills and team building expertise
Excellent verbal and written communication skills
Ability to work independently with minimal direction from State or
other team members
Ability to work under pressure / to a deadline
Ability to work in team-oriented environment
Strong analytical and critical thinking skills
Detailed oriented and highly organized
Education Desired Bachelor's degree in Information Technology, Computer Science,
or related field (or equivalent experience)
5+ years of experience in ITSM, with a focus on Change
Management or Change Control
Education Preferred ITIL Foundation Certification
Project Management Institute (PMI) Project Management
Professional (PMP) Certification or equivalent
Person must be willing to be 100% on site.
Skills
Change management, Project management, itsm, itil, itil service management, servicenow, Organizational change management, microsoft office
Top Skills Details
Change management,Project management,itsm,itil,itil service management,servicenow
Additional Skills & Qualifications
Preferred Skills:
2 - 3 years of experience managing changes involving multiple contractors
Skill
Expert MS Project skills and experience managing multiple projects simultaneously
Skill
Expert/Advanced knowledge of all Microsoft Office products including Office 365, Teams, and SharePoint Strong interpersonal skills and team building expertise
Certification
ITIL Foundation Certification Project Management Institute (PMI) Project Management Professional (PMP) Certification or equivalent
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Montgomery, AL.
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Montgomery,AL.
Application Deadline
This position is anticipated to close on Apr 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.