Senior NICE CXOne Developer

Role: Senior NICE CXOne Developer

Location: Dearborn, MI or Remote

Tops Skills:

• NICE CXone, Studio Coding, IVR Flow, On-prem to cloud Migrations.
• Omilia Conversational IVR, AI
• API, Integrations
• Nice CCaaS NICE, COE, Practice work, RFP and SOW work, Mentoring, Growing the Practice.

Job Description:

Primary Skills: Senior NICECXOne developer for Implementation & NICE CXOne for Practice

• 15+ years of experience with NICE InContact and/or NICE CXone.
• 12+ years of experience working with RESTful Webservices / APIs.
• 10+ years of experience scripting in NICE CXOne Studio.
• 15+ years of experience in on prem contact center to CCaaS Migrations especially NICE CXOne.
• Strong conflict management skills with the ability to navigate and resolve issues.
• Excellent organizational communication skills, both written and verbal.
• Proven ability to collaborate and work effectively in a team environment.
• Experience in creating contact center dashboards.
• 10+ Years of Experience in NICE CXOne COE or other CCaaS COE.
• 10+ Years of Experience in RFP, RFI, Solutioning, Prepare and showcase NICE CCaaS capabilities to Cognizant customers, work along with sales team.
• 10+ Years of Experience in SOW preparation and reviewing with clients, Internal teams.
• 10+ Years of experience in working in international teams USA, India, across globe, also focusing on winning deals, develop growth plan in NICE CCaaS.

Responsibilities:

• Serve confidently in a client-facing role, managing multiple stakeholders effectively.
• Coordinate and Discover, Requirements Gathering, Design, Plan, execute release planning, development, testing, and deployment of IVR flows and Migrations from On-prem Cisco to CCaaS across multiple LOB s.
• Design and build call flows, chat solutions, and backend system integrations using APIs.
• Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.
• Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.
• Collaborate with the architecture team to design, develop, and integrate APIs.
• Translate business requirements into technical requirements, preparing design documents for application development.
• Provide troubleshooting support and technical assistance for scripting and system issues.
• Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.
• Coordinate issue resolution and communication with technical teams in case of problems.
• Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.
• Working on NICE CXOne COE and Practice, participate in RFP, RFI, Solutioning, Prepare and showcase NICE CCaaS capabilities to Cognizant customers, work along with sales team.
• Develop NICE CXOne COE, support Cognizant internal and external teams to win deals, develop growth plans.
• Candidates with Omilia AI experience Here is a better description of the scope - Expert level experience with development and configuring Omilia flows. Ongoing design and support of OCP integrations with external systems such as NiCE CXOne and other Company DBs/APIs. Knowledge with OCP reporting, analytics, and ongoing administration
• Act as an Strong NICE SME and Leading SME s, guiding team members in designing and achieving requested IVR enhancements and CCaaS Migrations, Working on new deals on CCaaS.