Help Desk Specialist

We are seeking a customer-centric and resourceful IT Support Specialist to join our team. In this role, you will serve as the primary point of contact for technical assistance, ensuring the smooth operation of our hardware, software, and network systems. You will be responsible for installing, upgrading, and troubleshooting devices while translating complex technical issues into clear, actionable solutions for users.

The ideal candidate blends strong technical troubleshooting skills with excellent communication, comfortably supporting users across all levels of the organization-including public sector officials and the general public.

Key Responsibilities

• Technical Support: Install, configure, upgrade, and troubleshoot hardware (desktops, laptops, printers, mobile devices) and software operating systems.
• System Deployment: Handle system configurations, device imaging, and large-scale deployment of IT equipment.
• User Assistance & Training: Provide exceptional customer service by guiding end-users through technical challenges and delivering basic training on IT systems and software.
• Documentation & Workflow: Utilize help desk ticketing systems to manage and prioritize requests; document technical support processes and contribute to the internal knowledge base.
• Collaboration: Work independently to resolve daily tickets while collaborating with the broader IT team on larger infrastructure projects.
• Professional Representation: Serve as a professional representative of the IT department, maintaining strong working relationships with internal staff, agency representatives, and public stakeholders.

Qualifications
Required

• Education: High School Diploma or GED (equivalent work experience may be substituted), OR completion of a technical school program in Information Technology or a closely related field.
• Experience: Minimum of 1 year of professional experience installing, upgrading, and troubleshooting common hardware, software, and peripherals.
• Technical Knowledge: Demonstrated understanding of computer hardware, software, operating systems, system configuration, and imaging.
• Skills: Strong communication and customer service skills, with a proven ability to work both independently and collaboratively.

Preferred

• 2+ years of experience assisting users in a distributed or enterprise computing environment.
• Familiarity with Active Directory, PBX Phone Systems, and help desk ticketing systems (ITIL framework knowledge is a plus).
• Experience creating technical documentation or internal knowledge base articles.
• Knowledge of the organization and structure of a public sector/government environment.
• Comfortability communicating formally and informally with court officials, agency representatives, and the public.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

AllSTEM Representative Contact Info

Account Executive:

Nichols

Branch Phone:



Location:

Ontario, CA