Field Service Support Specialist

MUST BE LOCAL TO SAN FRANCISCO, CA. TRAVEL REQUIRED 70-85% .

Description:

• A successful candidate will have demonstrated ability of independently scheduling, organizing, and executing field visits with concurrent projects.
• A suitable candidate will have a demonstrated ability to manage test sample inventories including coordinating delivery, processing, and labeling new samples, performing preliminary inspections, communicating sample status with engineers and stakeholders, tracking on-site materials, and dispositioning of samples.
• The ideal candidate will have basic understanding of electric utility construction processes with an understanding of client standards and work procedures as a plus.
• The right candidate will have a strong background in supply chain management.
• An Ideal candidate will have a strong background in project and construction management.
• A successful candidate will have an excellent driving record and a current drivers license. They will be confident driving large vehicles with long distances.
• A successful candidate will have demonstrated experience providing training.
• Strong oral and written communication skills with a customer focus and a can-do attitude are required.
• The right candidate will participate in a team environment with engineers in brainstorming, troubleshooting, and problem-solving efforts.
• Assist in miscellaneous engineering/test projects as necessary

Responsibilities

• Safety: Demonstrate safe working practices at all times. Strong focus on customer, general public and employee safety in all work practices.
• Job Management: Collaborate well with team members and clients to schedule and arrange transportation of materials. Detail Oriented in the managing test sample inventory
• Quality Improvement: Identify continuous improvement opportunities within the supply chain process
• Reporting: Track Samples in SharePoint and Microsoft Excel databases. Put together simple inspection reports for ATS Failure Analysis Engineers
• Client Management: Consulting experience is a plus, excellent communication skills (oral and written) are essential. Successful candidates should work well with others and have a client focus. Job requires developing and promoting strong client relationships, having a can do attitude and being sensitive to client issues.
  

Role Responsibilities:

• Tracking of A-Tags, B-Tags, Forced Outages, and Opportunistic Events
• Partner with key personnel for each operating area to obtain data for component sample selection
• Collect and Schedule field components
  - Personal vehicle needs to accommodate sample collection (preferably truck or large SUV, 4x4 not required)
  - Ability to manage personal workload and communicate effectively with Field Personnel
• Improve the process for collecting (e.g. Adjust LC Tag, training, collection points)
  -Coordinate with ATS and Field Personnel
  - TD-1957P should be utilized/followed
• Opportunistic
  - Training field supervisors on what ATS is looking for
  - Create a feedback loop from collection results to Field Supervisors
  - SAP LC long text work with CERT to add/collect components
• As Needed
  - Receive and log samples at ATS
  - Provide testing support as needed
  - Build a sustainable process for 2026, including establish pickup routes to minimize drive time