Helpdesk Support Specialist

Huntsville, AL, US • Posted 16 hours ago • Updated 16 hours ago

Full Time

On-site

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

FMS
Help Desk
Product Development
System Administration
Estimating
Roadmaps
Problem Management
Security Clearance
Web Applications
HTML
Cascading Style Sheets
JavaScript
Web Browsers
Communication
ROOT
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2610173

Location: Huntsville, AL, US

Date Posted: 2026-03-12

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Interim_Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Helpdesk Support Specialist to support SAIC's Integrated Battle Command System (IBCS) FMS Team in Huntsville, AL.

The Helpdesk Support Specialist will be responsible for but not limited to the following:

Provide web application support.
Provide systems administration support to cross-functional product development teams.
Prepare detailed systems administration plans and level of effort estimates for meeting product roadmap release requirements.
Detect, diagnose, isolate and correct web system operational failures.
Support Incident and Problem Management activities with web expertise and troubleshooting.

Qualifications

Required Education:

Bachelor's degree and zero (0) years' experience; additional six (6) years' experience can be considered in lieu of degree (per contract vehicle).

Required Clearance:

Must possess an active Interim Secret security clearance with the ability to obtain a Secret security clearance; ship required.

Required Skills:

Proficiency in troubleshooting web application issues, including browser compatibility, performance, and user access problems.
Knowledge of web technologies, such as HTML, CSS, JavaScript, and APIs.
Familiarity with common web browsers and their respective developer tools.
Strong interpersonal and communication skills with the ability to empathize with end-users and provide clear, concise instructions and solutions.
Demonstrated ability to analyze complex technical issues, identify root causes, and implement effective solutions.
Proficiency in maintaining accurate and detailed records of support incidents and resolutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2610173
Posted 16 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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