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ServiceNow Architect

Atlanta, GA, US • Posted 4 hours ago • Updated 22 minutes ago

Full Time

Part Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Leadership
Operational Excellence
Customization
Ansible
ATL
IaaS
Communication
Facilitation
Stakeholder Management
IT Service Management
Collaboration
Workflow
Machine Learning (ML)
Amazon Web Services
Mentorship
Offshoring
Enterprise Architecture
Scalability
IT Operations
Cloud Computing
ServiceNow

Summary

Job Title: ServiceNow Architect

Location: Atlanta, GA

Experience: 6-8 Years

Job Summary

We are seeking an experienced ServiceNow Architect with deep expertise in ServiceNow ITSM and ITOM modules, workflow automation, and enterprise integrations. The ideal candidate will lead the design and implementation of ServiceNow solutions integrated with monitoring, AIOps, and automation platforms across on-premises and AWS environments.

This role requires strong architecture, stakeholder management, and leadership capabilities to drive scalable automation and operational excellence initiatives.

Required Skills

Deep expertise in:
- ServiceNow ITSM
- ServiceNow ITOM
Hands-on experience with:
- ServiceNow workflow development
- Form customization
- Automation design
Experience with:
- ServiceNow Virtual Agent (VA)
- ServiceNow Now Assist
Strong integration experience with:
- PagerDuty
- Ansible
- Monitoring tools
- AIOps platforms
Understanding of:
- On-prem infrastructure
- AWS cloud infrastructure
- Application automation workflows
Knowledge of monitoring and AIOps ecosystems
Strong communication, workshop facilitation, and stakeholder management skills

Key Responsibilities

Lead architecture, design, and implementation of ServiceNow automation solutions across ITSM and ITOM modules
Conduct workshops and collaborate with application, infrastructure, and operations stakeholders to gather and finalize requirements
Design integrations between ServiceNow and:
- IT Operations tools
- Monitoring platforms
- Automation solutions
- AIOps ecosystems
Implement and enhance ServiceNow capabilities including:
- Virtual Agent (VA)
- Now Assist
- Workflow automation
Support automation initiatives across on-premises and AWS infrastructure environments
Lead and mentor offshore and onshore teams to ensure successful delivery
Ensure solutions align with enterprise architecture, scalability, and operational expectations

Preferred Skills

Experience in enterprise IT operations transformation programs
Exposure to cloud-native automation and observability platforms
ServiceNow certifications preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91018020
Position Id: PDT - 11170-12305-1779813875
Posted 4 hours ago

Company Info

About Purple Drive Technologies LLC

Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.

We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.

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