Desktop Support Technician

Description
We are seeking a customer-focused Desktop Support Technician to deliver hands-on and remote Tier 1-2 technical support in a Microsoft 365-first environment. This role supports end users across Windows devices and Microsoft cloud services, with a strong focus on Outlook/Exchange Online, SharePoint/OneDrive, and modern endpoint management using Microsoft Intune and Windows Autopilot.
The ideal candidate thrives in a fast-paced support environment and demonstrates excellent customer service skills. Candidates must be capable of independently managing their assigned workload while actively collaborating with the extended IT team as needed. This is a fully onsite role, requiring consistent punctuality, responsiveness, and presence to support end users effectively.
5 years of experience in desktop support, help desk, or End User Computing (EUC) roles.
Strong troubleshooting skills with:
o Windows 10/11
o Microsoft 365 Apps
o Common endpoint hardware (laptops, docks, monitors, printers)
Working knowledge of:
o Microsoft 365, especially Outlook/Exchange Online and SharePoint/OneDrive
o Microsoft Intune device enrollment, configuration, and application deployment basics
o Windows Autopilot provisioning concepts and troubleshooting
Excellent customer service, communication, and documentation skills.
Ability to manage multiple tickets and tasks with strong follow-through in a dynamic environment.
Additional Skills & Qualifications
Provide Tier 1-2 end user support in person, by phone, and remotely.
Manage incidents and service requests through the ticketing system; prioritize, document, and escalate issues as appropriate.
Deliver professional, customer-focused support to users with varying technical skill levels
Support Microsoft 365 applications and services, including:
o Outlook / Exchange Online (profile issues, authentication, add-ins, connectivity)
o SharePoint / OneDrive (sync issues, basic permissions, troubleshooting)
o Microsoft Teams (client- and device-level troubleshooting
Provision, configure, and deploy Windows devices using Windows Autopilot and Microsoft Intune.
Enroll devices and apply configuration profiles, compliance policies, and applications.
Assist with Autopilot registrations, device tagging, and troubleshooting provisioning failures.
Package, deploy, and update applications; troubleshoot installation issues in Autopilot/Intune builds.
iOS device support.
Support user sign-in experiences, including:
. Windows Hello for Business
o MFA-related authentication issues
o Basic account and access troubleshooting
Provide occasional support for jobsite or field office setups, including:
o Network connectivity and peripheral troubleshooting
o Conference room and AV support
o Transporting IT equipment when required
Job Type & Location
This is a Contract position based out of New Castle, PA.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Castle,PA.
Application Deadline
This position is anticipated to close on Feb 21, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.