Job Details
Customer Support – Home Internet
Fulltime/Direct Hire
100% Remote
Job Summary
We are looking for a customer-focused and technically sound Customer Support Executive to handle queries related to home internet services. The role involves assisting customers with installation, connectivity issues, billing inquiries, and service requests while ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls, emails, and chats related to home internet services
Troubleshoot basic internet connectivity issues (Wi-Fi, router, speed, outages)
Assist customers with new connections, plan upgrades, and service requests
Resolve billing and payment-related queries
Log and track customer complaints using CRM tools
Coordinate with technical teams for issue resolution and follow-ups
Educate customers on product features, usage, and best practices
Ensure adherence to SLAs and maintain high customer satisfaction scores
Retain customers by addressing concerns and offering suitable solutions
Required Skills & Qualifications
Bachelor’s degree or equivalent (preferred)
1–3 years of experience in customer support, preferably in telecom or ISP
Basic understanding of networking concepts (routers, Wi-Fi, IP basics)
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Familiarity with CRM systems and support tools
Ability to work in shifts, including weekends
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