TRACKWISE SUPPORT ENGINEER
Aroha Technologies
Dice Job Match Score™
📋 Comparing job requirements...
Job Details
Skills
- Issue Tracking
- Access Control
- Communication
- Conflict Resolution
- Crystal Reports
- Data Analysis
- Data Structure
- Development Testing
- Incident Management
- Java
- Management
- Quantum Mechanics
- Server Administration
- Performance Tuning
- Technical Support
- Trackwise
- Web Applications
- Problem Solving
- QMS
- Quality Management
- Reporting
- System Monitoring
- Website Administration
- Workflow
Summary
Primary Responsibilities :
- Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
- Perform system monitoring, health checks, and performance tuning.
- Manage user accounts, permissions, and access controls within TrackWise.
- Implement and maintain TrackWise configurations, workflows, and data structures.
- Manage and support TrackWise environments (development, test, production).
- Develop and maintain custom Java-based components and integrations for TrackWise.
- Troubleshoot and resolve Java-related issues within the TrackWise environment.
- Understand and utilize Java APIs for TrackWise integration.
- Manage and maintain the TrackWise web application, including server configuration and deployment.
- Troubleshoot and resolve web application issues.
- Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
- Manage and support Team Access configurations and integrations.
- Create and maintain Team Access reports.
- Understand and apply QM principles and best practices within the TrackWise system.
- Support the implementation and maintenance of QM processes within TrackWise.
- Manage and track support tickets and issues using a ticketing system.
- Work closely with cross-functional teams, including developers, QA engineers, and business analysts.
Required Skills and Experience :
- 6-10 years of experience as a TrackWise Support Engineer.
- Strong knowledge of TrackWise Quality Management System (QMS).
- Hands-on experience with TrackWise configuration and administration.
- Proficiency in Java development and troubleshooting.
- Experience with web administration and server management.
- Experience with Team Access and Crystal Reports.
- Strong understanding of Quality Management (QM) principles and best practices.
- Experience with issue management and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team
- Dice Id: 10515154
- Position Id: 8903053
- Posted 1 hour ago
Company Info
About Aroha Technologies
Michael Arrington, founder and co-editor of Tech Crunch once famously said that ‘The best startups generally come from somebody needing to scratch an itch’.
Quite true to the thought, Aroha Technologies Inc was launched in 2008 in Florida. While we began our journey with a powerful Staffing Specialist & Software Development, Today our procedure has amplified into a more robust and simplified solution for Marketers looking for consistent and long term.
In our quest to do better, we resolve to simplify user acquisition, retention, engagement and large Business without blinking an eyelid! A semi-remote team spread across the globe, we are here to help you one step at a time.
Unmatchable growing excellence When AROHA was formed, we interviewed many potential clients and business colleagues and asked what a single important question seemed: “If you could design a firm to meet your needs, what would it look like?” The answers to that question have guided our thinking and planning on an ongoing basis, and form the core of our thinking about how we treat our clients and our employees, whom we call associates.
At a most basic level, we have stated our mission in a promise to our clients and our associates: “Unmatchable growing excellence.” This alignment governs superior service to our customers and supports our associates who perform that work, which cannot be matched by our competitors.
In short, we believe that care of our associates, disciplined financial management, and constant attention to the fundamentals of good delivery adds up to a successful, scalable business.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs