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Microsoft 365 - Exchange Online Consultant

East Brunswick, NJ, US • Posted 1 day ago • Updated 1 day ago

Full Time

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

Position: Microsoft 365 - Exchange Online Consultant
Location: Torrance, CA.
FTE/Fulltime
Salary: Market
Required Skills: strong email security, mail flow and Exchange on Premises, exchange servers 2016/2019.

Job Description:

Proactive in direct client communication and capable of managing customers effectively with an onsite presence.
Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles
Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
Working Experience of different type of connectors available in exchange/ Microsoft 365
Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory
Good understanding of SSO with M365, including ADFS
Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA
Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity,
Address service availability issues within the organizational span of control
Manage services using the supplier, and the client implemented ITIL processes and practices
To adhere to quality standards, regulatory requirements and company policies
To provide support for on-call escalations and doing incident & problem management
To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
To participate or contribute to the business in the creation of proposals to drive Service improvement plans
Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus
Knowledge/Experience of MS Purview and MS Security Portal as an Admin is Plus

Minimal job requirement

Over all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environment
A Master’s degree and Microsoft Certification a plus
Previous Microsoft 365 administration and troubleshooting experience is required
Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117909
Position Id: 26-13995
Posted 1 day ago

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