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Help Desk 1

Lansing, MI, US • Posted 5 hours ago • Updated 5 hours ago

Contract Corp To Corp

Contract Independent

Contract W2

On-site

CCS Global Tech

Fitment

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Job Details

Skills

Help Desk
UI
Information Technology
Network
Microsoft
Cloud Computing
Recruiting
Partnership
Communication
Recovery
Issue Tracking
Service Level
Problem Solving
BMC Remedy
Training
Policies and Procedures
Computer Hardware
Hardware Management
Tier 1
Technical Support
Cisco
Routing
SANS
Military
Radio
Oracle Linux

Summary

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities

95% of Time - Log, track, and monitor all requests. Fulfill pre-defined and pre-approved services. Log, categorize, and prioritize incidents. Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. Apply resolutions and/or workaround as appropriate to restore client operation as quickly as possible. Individual tasks related to the duty.
Answer incoming calls and emails, meeting identified response standards.
Log requests for technical assistance received via the Hot Seat phone, or email into ticketing system.
Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary.
Maintain acceptable levels for identified metrics, such as After Call Work, Adherence to Schedule, Availability, Service Level Agreements, etc.
Provide technical support and problem resolution for identified types of technical problems, using established procedures, guidelines and resources.
Document all information regarding the resolution of requests for technical assistance in the Remedy system, using established guidelines and procedures.
Attend meetings and training sessions on policy, procedure, etc, of applications, hardware, software, etc., as required.
Follow up on cases involving the hardware maintenance vendor.
General Summary of Duty 2: 5% Perform special duties as assigned.

Mandatory Skills:

2-3+ years of previous Tier 1 IT Helpdesk experience
2-3 + years of previous Service Administration experience
2-3+ years of IT Troubleshooting experience
Associate's degree (IT Related)

Desirable Skills:

IT Certifications like A+, CISCO Routing, SANS, etc.
Previous IT related experience using Motorola
Prior military experience in the radio field

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10290999
Position Id: 2026-8028
Posted 5 hours ago

Company Info

About CCS Global Tech

Headquartered in Poway, California and eight international offices, CCS Global Tech is a Certified Minority Business Enterprise (MBE) and a leading provider of enterprise solutions. We provide solutions that cover the full business spectrum from application development, data warehouse software, real time data warehousing, business analysis software, and web-based application development. Our clients span the globe and benefit from our comprehensive support capabilities.

Our tools and technical expertise have repetitively proven to reduce the time and costs associated with software and custom solution development. CCS Global Tech begins each project with quality analysis and business due diligence in order to deliver quality solutions for our clients. Our team of international talent asks critical questions that illuminate the fine details of the project scope. Once we have a clear and comprehensive view of the objectives sought, we set to work to bring your vision to life.

We have a complementary matrix of skills and talents across multiple platforms that allow us to identify, target and bridge technical gaps. Regardless of the size and scope of your business application, data warehouse initiative, or enterprise-wide project, our team supports service, technical capabilities and cost effective solutions that are unmatched by our competition. We focus on delivering state-of-the-art technology, application development, warehousing and support to our clients. With the scope and flexibility to optimize development schedules and products to fit any budget requirements, CCS Global Tech is aptly positioned to not only meet unique, strategic IT objectives of diverse organization, but also complement organizational goals.