Senior Service Coordinator-HVAC

This Jobot Job is hosted by: Christie Bauer
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Salary: $70,000 - $95,000 per year

A bit about us:

We are a commercial mechanical contractor looking for a Senior Service Coordinator.

Why join us?

Benefits
PTO
Paid Holidays
and more!

Job Details

The Service Coordinator plays a central role in supporting the daily operations of the Service Department, with responsibility for customer communication, technician dispatch coordination, and billing support.

Responsibilities

Customer Communication and Service Support

• Coordinate incoming service requests and respond to customer calls and emails in a professional and timely manner.
• Maintain clear communication with customers regarding service status, scheduling updates, technician arrival windows, and job progress.
• Serve as a central point of communication between customers, technicians, and service leadership.

Dispatch/Scheduling Coordination

• Dispatch technicians for service calls based on direction from service leadership and operational priorities.
• Coordinate planned maintenance and service calls with assigned technicians and customers.

Work Order Management and Billing Support

• Review open and completed work orders for accuracy, completeness, and proper documentation.
• Follow up on labor, notes, materials, and required information needed to support billing.

Administrative and Operational Support

• Maintain accurate records within service software and internal tracking systems.
• Support reporting, documentation, and workflow tracking related to service activity.

Qualifications

• High school diploma or equivalent required.
• Prior experience in service coordination, dispatching, scheduling, billing, or administrative support preferred.
• Experience in construction, mechanical, HVAC, plumbing, or service operations environment strongly preferred.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and shifting priorities with urgency and professionalism.
• Proficient in Microsoft Office and service management or ERP software, preferably BuildOps.

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