Manufacturing Service Technician

Manufacturing Service Technician

We are seeking a Manufacturing/Service Technician to build and test medical devices and subassemblies and perform in-house service on consoles returned from the field. This hands-on role diagnoses failures, performs PCBA rework and updates, and completes repairs, maintenance, and refurbishment. The technician documents findings and works with Manufacturing, Engineering, Quality, and Operations to resolve issues and improve product reliability.

Location: On-site Palo Alto, CA

Responsibilities

• Build medical devices and precision subassemblies using approved drawings, schematics, bills of materials, and work instructions.
• Perform mechanical and electrical assembly, wiring, soldering, inspection, and rework using appropriate hand tools, precision tools, and test equipment.
• Perform functional and electrical testing of subassemblies and finished devices; record results and verify conformance to approved acceptance criteria.
• Troubleshoot printed circuit board assemblies (PCBAs) to the component level using schematics, diagnostic methods, and electrical test equipment; identify failed components and document findings.
• Perform PCBA soldering, desoldering, component replacement, rework, and approved updates to implement released engineering changes; inspect workmanship and test boards after rework or modification.
• Diagnose mechanical, electrical, and system-level failures in production units and consoles returned from the field; document findings, root causes when confirmed, and corrective actions.
• Process return material authorizations (RMAs), including receipt, identification, evaluation, repair, refurbishment, and service documentation, following approved procedures.
• Complete in-house repairs and maintenance by replacing or reworking approved components and restoring devices to specified operating conditions
• Maintain accurate build, test, and service records, including serial numbers, parts used, failure symptoms, work performed, and final test results
• Identify recurring failure trends and provide actionable feedback to Engineering and Operations; support failure investigations and process improvements.
• Follow approved quality, safety, ESD, and contamination-control procedures. Identify and segregate nonconforming materials and escalate unresolved issues.
• Keep work areas, tools, equipment, and materials clean, organized, and properly identified; perform assigned equipment maintenance.
• Work closely with Engineering to design, build, and evaluate assembly and test fixtures.
• Collaborate across teams to meet production and service priorities and support technician training as needed.
• Perform other tasks assigned by manager

Requirements

• Associate degree, technical certificate, or equivalent experience in electronics, electrical, mechanical, mechatronics, medical equipment, or a related technical field.
• 5+ years of experience supporting manufacturing, Service, R&D, or test engineering technician experience
• Hands-on experience assembling, testing, troubleshooting, or servicing medical devices or precision electromechanical equipment; medical device experience preferred.
• Experience with component-level PCBA troubleshooting, soldering, desoldering, component replacement, rework, and implementation of approved board updates.
• IPC soldering certification required.
• Knowledge of RMA, repair, refurbishment, and service documentation processes.
• Ability to interpret technical drawings, electrical schematics, bills of materials, and work instructions.
• Ability to use precision hand tools, soldering and rework equipment, multimeters, oscilloscopes, and other electrical test equipment.
• Experience with production test software and computer-controlled test equipment.
• Experience in medical devices or another regulated manufacturing environment preferred.
• Familiarity with ISO 13485, equipment controls, and IQ/OQ/PQ concepts preferred.
• Attention to detail and craftsmanship when working on precision assemblies.
• Structured troubleshooting and accurate documentation of technical findings.
• Ability to follow approved processes, work independently, and demonstrate ownership and accountability.
• Clear communication and collaboration across Manufacturing, Engineering, Quality, and Operations.
• Adaptability in a fast-paced environment with changing priorities and technical challenges.