Simics Engineer
Must have:
The candidate needs VxWorks and Wind River Linux experience in addition to Simics and the experience listed below. Experience with Simics modeling, debugging, and environment replication.
Job Description:
YOUR ROLE
If you're a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group.
Our customers use our WR Systems Products (on-prem and SaaS) to develop cutting-edge IoT and embedded system devices that will enable the next generation of technology user experiences.
You will work with standard off-the-shelf and custom hardware designs and systems, troubleshooting not only for OS issues but the possible interaction problems between the hardware design and the software applications of our customers throughout their life-cycle and help them successfully reach their business goals by implementing WR's products and services.
You will need to be sharp and self-driven to jump into our labs and duplicate customer environments, systems, and devices. You will master skills in a wide range of WR tools such as IDEs, compilers, etc., to understand customer setups, anticipate or investigate possible root causes, and provide high-quality solutions.
You will work closely with end-users, stakeholders, and developers within WR customer support operations to assess, troubleshoot, and solve complex multi-layered issues (hardware, software and everything in between).
Core Competencies & Demonstrated Success
Support customers who are encountering problems on WR's products
Communicate effectively with customers to resolve their problems
Communicate effectively with account teams on customer issues
Handle customer and defect escalations
Document customer issues and resolutions accurately and thoroughly
Develop technical content for online support site
Participate in support process improvement activities
Mentor local and global Customer Support Engineers
Provide support and training to internal customers
If needed act as single point of contact (Premium Support Engineer) for Premium Support Customers
Considered as expert in some areas of products
May need to provide on-site support and training to customers
Proactively contribute content to the various Knowledge Bases within Wind River
Document Problems for Knowledge Base so that customers may solve similar problems on their own in the future
Qualifications
BS or MS in Computer Science or related majors.
8-12 years experience with RTOSes like embedded Linux is helpful with 3-5 years of customer facing role experience preferred.
Experience with system simulators. Intel Simics experience preferred.
Proficient with languages such as Python, C, YAML. DML experience preferred.
Experience with simulation tools like QEMU a plus
Experience with build systems (GCC, mingw, make, makefiles etc) a plus.
Knowledge and experience working with binary Linux distributions (Debian, CentOS).
Experience in Device Drivers, BSP, HW design, Networking and other technologies used in embedded system applications a plus.
Understanding and experience in high level languages and application of C/C++ RUST, Python etc.
Understanding of applications running in Cloud as SaaS and know-how of tools used in Cloud.
Experience in DevOps CI/CD, Dockers, Kubernetes, Git (or Github/Gitlab).
Experience in Linux and Windows host environments.
Troubleshooting and debugging issues in a real-time embedded environment.
Familiarity of major processor families: PowerPC, Intel and ARM and RISC-V, including multi-core.
Understanding of networking applications, Core TCP/IP, Multicasting, Routing, etc.
Experience with some of technologies like NFV, OpenStack, DPDK, DPI, SDN, embedded Linux & security-enhanced Linux, virtualization, VOIP, networking security a plus
Exceptional team player who works well in collaborative environment.
Excellent written and oral communication skills.
Self-managed, fast learner with the desire and ability to master new technologies.
Independent and should be able to handle multiple products simultaneously
Frequently provide assistance and training to less experienced CSEs.
Should be able to represent CSO in discussions with product Managers, engineering, sales etc.
- Able to lead projects and make decisions independently
