Overview:We are seeking a Tier 2 Desktop Support Technician to provide advanced technical support across a hybrid Windows environment that includes both cloud-based and on-premises technologies. The ideal candidate has strong troubleshooting skills, understands modern endpoint management, and can support users with complex issues involving Windows OS, cloud services, networking, and enterprise applications.
Responsibilities:- Provide Tier 2 support for Windows endpoints, resolving escalations related to hardware, software, networking, and authentication.
- Troubleshoot issues in a hybrid cloud/on-prem environment including Azure AD, Intune-enrolled devices, VPN connectivity, Group Policy, and traditional Active Directory.
- Support Office 365 applications with emphasis on Outlook, OneDrive, Teams, and SharePoint synchronization and access issues.
- Perform workstation imaging, deployment, reimaging, and upgrade activities using tools such as SCCM, Intune, MDT, or similar.
- Diagnose and resolve Windows OS issues including performance problems, application failures, patching conflicts, and profile corruption.
- Support enterprise applications and troubleshoot integrations between cloud and on-prem systems.
- Maintain endpoint security compliance through monitoring, updates, and remediation of antivirEDR alerts.
- Collaborate with networking, server, and cloud teams to resolve escalated issues requiring cross-functional support.
- Document technical procedures, knowledge base articles, and resolution steps for recurring issues.
- Provide hands-on, in-person support for end users as needed and deliver strong, customer-focused service.
Qualifications:- 3+ years of desktop support experience with a minimum of 2 years supporting Tier 2 escalations.
- Strong experience troubleshooting Windows 10/11 in enterprise environments.
- Hands-on experience with hybrid identity and device management (Azure AD, Active Directory, Intune, Group Policy).
- Proficiency with imaging and deployment tools (SCCM, Intune, MDT, or similar).
- Solid understanding of networking fundamentals including DNS, DHCP, VPN, Wi-Fi, and firewall basics.
- Experience supporting Office 365 applications and cloud-connected workflows.
- Strong customer service and communication skills; ability to interact with users of various technical skill levels.
Preferred Skills:- Exposure to endpoint security tools (Defender for Endpoint, CrowdStrike, or similar).
- Experience with scripting (PowerShell) for automation or troubleshooting.
- Experience working in ITIL-based environments with systems like ServiceNow or Jira.
Job Type & LocationThis is a Contract to Hire position based out of Cedar Rapids, IA.
Pay and BenefitsThe pay range for this position is $27.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Cedar Rapids,IA.
Application DeadlineThis position is anticipated to close on Apr 4, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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