Hi,
Hope you are doing well.
This is Meenakshi, from Hireteq Solutions. I came across your profile regarding below job details, please take a glance at below shared JD for your reference and we can connect on a quick call to discuss further.
Position: Desktop/Application Support Analyst
Location: Houston, TX
Responsibilities:
Serve as first point of contact to all AlphaGen users to support, troubleshoot, and resolve all IT Service Desk related issues. Also, need on-call ability on occasion.
Support in multiple capacity for network, telephony, computers, printers, conference room audio/video and approved software.
Troubleshooting hardware/software issues on workstations, laptops, and personal technology devices.
Troubleshoot and support Office 365 applications such as Email, Sharepoint, Office, etc.
Maintain high-level desktop and system administration responsibilities.
Responsible for maintaining inventory for all Houston based IT infrastructure/equipment/devices.
Act as system administration within various business critical applications to support and drive business value via onboarding/offboarding process, L1 support and triage of issues, and overall customer support for stakeholders. This will include management of ISO certificate/permission process for the various ISO markets we participate in.
Knowledge/Experience:
4-5 years of experience in desktop support role for an Energy/Oil & Gas company.
At least 2-3 years experience supporting an oil/gas/power trading environment in either a desktop support or application support role.
Preferred experience with managing a Microsoft technology stack environment in a system administration capacity
Knowledgeable with business applications such as ETRM or Bid to Bill preferred.
Energy/power industry experience/background preferred.
Ability to interact with stakeholders such as commercial operations, risk, and settlements/accounting department and even C-suite level personnel.
Will have managed 3rd party vendors
Hands-on experience with installing and managing security certificates, ensuring compliance and secure communications within enterprise environments.
Experience supporting Energy Trading and Risk Management (ETRM) systems.
Experience in supporting trade floor or energy trade floor. Provide white-glove IT support to traders and executives, quickly troubleshooting, and resolving issues related to ETRM platform and trading applications such as ICE, Bloomberg, and Reuters.
Qualifications:
Undergraduate degree in IT related field, or equivalent experience
Industry certifications a plus
Must be able to lift 50 pounds of IT equipment.
Excellent verbal and written communication skills are required.
Ability to perform multiple IT related functions to support and improve overall user experiences.
Must enjoy working collaboratively with multiple departments in a fast-paced trading environment.
Thanks, and Regards,
Meenakshi Misty | Talent Acquisition Specialist
Hireteq Solutions Inc.
511 E John Carpenter Fwy, Ste # 500, Irving, TX 75062
ena|| Certified: WBE, MBE, WOSB, HUB
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