Data Center Technical Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite/area management of staff and other non-technical duties. You will play a crucial role in identifying and escalating opportunities within the client's infrastructure for efficiency and effectiveness improvements. Expansion of extensive knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities. Prior leadership experience is desired.

Responsibilities
Oversees daily management of staff, including technician
Approve timecards
Coach and mentor staff to achieve high-quality results and high performance
Conduct regular one-on-one employee status meetings to provide performance feedback as well as annual performance reviews.
Adhere to and apply the disciplinary process related to staff performance issues
Provides explanations for operational performance results (explain why metrics/KPIs missed, met, or exceeded targets)
Provides input and suggestions for improving operational performance and efficiency in the local environment
Screen and schedule burst labor resources for short-term projects
Screen for technical capabilities and a fit for the team then recommend hire of long-term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions)
Assist in the onboarding and training of all new hires
Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
Ensure local execution of key deliverables and metrics
Other duties as assigned by management
Work within Meta's ticketing system and SLAs in support of the health of Meta's server fleet
First point of contact for IC4 technicians
Perform root cause analysis of complex technical issues and drive resolution
Hardware installation, rack, and stack, cabling, rack integration, provisioning, and decommission
Responsible for assisting with projects (new capacity, as well as retrofits) and repairs throughout the data center
Understand and debug hardware, and Linux and Windows OS-related issues using command-line tools and techniques
Execution of turn-up/turn-down processes with support from ISOS
Analyze data to diagnose systemic issues
Provide support to multiple locations within the Bay Area including Santa Clara, Burlingame, Sunnyvale, and Newark (2023)
Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence future design to ensure ease of serviceability
Identify and help create documentation for the global data center knowledge base
Assist with process improvements and best practices in data center operations
Participate in on-call rotation (once a month on call for a week after hours, first point of contact)
Maintain an efficient, orderly hardware test lab operation within the production/non-production data center
Device/system configuration
Help develop global standards for processes, workflow, and automation roadmaps for tools that facilitate deployment, maintenance, and decommissioning of server hardware at scale. Lead process improvements and best practices in data center operations
Provide cross-functional communication with other technical operations group
Other tasks as required to support IT service on a local basis

Required Skills and Qualifications
Extensive knowledge of Linux and managing people
High School Diploma
Knowledge of and hands-on experience with computer hardware
Extensive leadership competencies
A high degree of professionalism, strong relationship skills
High level of written and oral fluency in English
Ability to learn new software quickly
Able to safely lift and move a minimum of fifty (50) pounds

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Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.