Who are we?
Equinix is the world's digital infrastructure company , shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
***THIS PROGRAM/ROLE IS FORMILITARY ACTIVE DUTY PERSONNEL ONLY***
Position Summary
Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix's data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers.
Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.
Please note: This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce.
Who are we?
Equinix is the world's digital infrastructure company , operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Key Responsibilities
Ticketing & Troubleshooting
Manage and resolve customer support requests and service tickets
Accurately track tasks using the ticketing system
Troubleshoot network and equipment issues; escalate when necessary
Collaborate with cross-functional teams to resolve technical challenges
Hardware Installations
Perform "rack and stack" installations of customer equipment
Follow detailed installation plans and wiring diagrams
Install structured cabling (fiber and copper), cable trays, cages, and cabinets
Identify and report infrastructure capacity or cabling concerns
Testing & Quality Checks
Conduct layer 1-3 connectivity tests (e.g., network cables, fiber optics)
Perform quality checks on own and team installations
Maintain detailed documentation of all work performed
Customer Interaction
Provide professional, helpful on-site customer support
Communicate clear timelines and progress updates
Escort customers and vendors for access and safety compliance
Team & Project Support
Contribute to team projects and installations
Coordinate with vendors and internal teams to ensure timely execution
Support dispatching, inventory checks, and alarm escalations as needed
Learning Objectives
Deepen technical expertise in data center infrastructure and operations
Gain experience in structured cabling, network testing, and troubleshooting
Enhance customer service and communication skills in a technical environment
Understand project coordination and cross-functional collaboration
Qualifications
Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
Technical or Non-Technical MOS, NEC, or AFSC
High school diploma or equivalent
2-4 years of experience in technical support, IT, telecom, or data center operations
Ability to read wiring schematics and installation plans
Experience with fiber and coaxial terminations preferred
Strong attention to detail and documentation skills
Comfortable working in a physical, hands-on environment
Training & Evaluation
Interns will follow a customized Education/Training Plan
Monthly evaluations will be conducted by the supervisor
Final evaluation will assess learning outcomes and program effectiveness
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: EQUINIX
- Position Id: 88fdd710c57324a8265439d49712de89
- Posted 6 days ago
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