Systems Support / Service Desk Analyst (REMOTE - Locals Only)

Job Title: Systems Support Analyst
Location: Saint Louis, MO (Remote - Need Only Locals)
Duration: Direct Hire

Expected Hours:
Monday Friday, 8am -5pm (Active work time). During the week, On-call expectation is 0-2 calls over 8 hrs. 8pm-5am (Exclusively on-call) 1-hr mandatory team meeting 2-3pm every other Thursday. One weekend on-call expectation per month.

Position Summary:
The Systems Support Analyst assists end users with troubleshooting phone, email, and other related issues via ticket inquiries to resolve or escalate IT systems problems. They also provide end user training, problem management and communications for IT systems faults and service requests. The Systems Support Analyst supports the senior Information Systems Department staff members in the efficient allocation of computer hardware and software resources, maintains business applications, and ensures the reliability and sustainability of information and communication resources.
Education, Experience and Skills Preferred:
Bachelor of Science in Information Technology or Information Services or related field preferred.
Working knowledge of fundamental operations of relevant software and hardware.
Handle setup of desktop equipment for local employees, mail out equipment to remote employees, and work with the HR department to obtain client's device from employees.
Maintain and report inventory levels to Lead and accurately track Client's owned equipment.
Knowledge of relevant service desk call tracking applications.
Knowledge and experience of customer service practices.
Knowledge, experience, and training in troubleshooting and providing service desk support.
Excellent in-person as well as virtual instructing skills.
Excellent oral and written communication skills, with ability to communicate product features in an effective and compelling manner.
Ability to summarize a broad amount of information into key points.
Ability to lift and carry up to 50 pounds when needed.
Well-organized and detail-oriented, with the ability to multitask.
Must have access to a reliable personal vehicle and be willing to use it to transport company equipment as needed. A valid driver's license and proof of insurance are required.