IT Helpdesk Specialist

Cambridge, MA, US • Posted 15 hours ago • Updated 2 hours ago
Full Time
On-site
USD $60,000.00 - 100,000.00 per year
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Mergers and Acquisitions
  • Technical Support
  • IT Operations
  • Risk Management
  • Problem Solving
  • Tier 1
  • Tier 2
  • Help Desk
  • Computer Hardware
  • Software Configuration
  • Laptop
  • Collaboration
  • IT Security
  • Research
  • Threat Analysis
  • Auditing
  • Regulatory Compliance
  • OS X
  • Microsoft Windows
  • Linux
  • Scripting
  • Bash
  • Python
  • Cyber Security
  • Network Protocols
  • System Administration
  • Account Management
  • Servers
  • Virtualization
  • Vulnerability Scanning
  • Incident Management
  • Communication
  • Technical Writing
  • Security Clearance
  • Life Insurance
  • FOCUS

Summary

MORSE Corp is an employee owned, small business based in Cambridge, MA, Arlington, VA, and Seattle, WA with a history of fielding cutting-edge technology. MORSE boasts a specially selected team of scientists, engineers, and software developers to deliver best-in-class technical solutions that solve difficult multidisciplinary problems faced by the US National Security Ecosystem.

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.
Responsibilities
  • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.
  • Onboard and support new employees, including account setup and hardware/software configuration.
  • Troubleshoot and resolve issues with desktops, laptops, servers, and networks.
  • Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.
  • Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.
  • Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.
  • Review and investigate audit records for anomalies or signs of compromise.
  • Support compliance oversight by helping document and track controls and mitigation steps.
Requirements
  • Strong troubleshooting skills with MacOS, Windows, and Linux
  • Scripting experience in Bash/shell and Python
  • Understanding of cybersecurity principles, common IT architectures, and network protocols
  • Familiarity with system administration (account management, servers, virtualization, patching)
  • Experience with vulnerability scanning tools and incident response processes
  • Strong written communication skills to create clear technical documentation
  • ship required and ability to obtain a US Security Clearance

MORSE Corp's salary range for this role carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Therefore, final offer amounts may vary from the amount stated. Depending on role eligibility, total compensation may also include bonus, stock, 401(k) match, paid time off, medical, dental, vision and life insurance.

Employees also receive 10 paid holidays per year. MORSE maintains an "open" leave policy that does not restrict exempt, regular full-time employees to a specific number of paid sick or vacation days. However, this policy is not an "unlimited" paid leave policy.

Compensation

$60,000-$100,000 USD

The team at MORSE takes pride in being the smart team that is easy to work with. We focus on steady, long-term success with an emphasis on exceptionalism and delivering mission-critical impact to our customers. For more information, please visit
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91119547
  • Position Id: 58b1920dbee972150dd1ff6f28cd0a1e
  • Posted 15 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Needham, Massachusetts

Today

Full-time

USD 30.00 - 35.00 per hour

Boston, Massachusetts

Today

Easy Apply

Full-time

$100000 - $150000

Lexington, Massachusetts

Today

Full-time

USD 95,700.00 - 126,700.00 per year

Woburn, Massachusetts

Today

Full-time

USD 82,000.00 - 103,000.00 per year

Search all similar jobs