Cognos Server Administration ( Manager )

Title:  Manager, Cognos Server Administration

Interview mode: Virtual

Role Type – W2

Location: Orlando, FL - Hybrid

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We are seeking a dedicated Manager, Cognos Server Administration to join our team. In this position, you are responsible to oversee the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support. The ideal candidate will-versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure and reliable reporting solutions. This role serves as a critical liaison between Data Analytics, IT infrastructure, and business users

Essential Job Duties and Responsibilities

• Collaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cycles 
• Develop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident response 
• Drive continuous improvements in deployment pipelines, performance, and platform governance 
• Ensure system uptime, reliability, and performance through proactive monitoring, root-cause analysis, and capacity planning 
• Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed 
• Lead, manage, and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performance 
• Maintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issues 
• Manage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environments 
• Oversee Cognos security administration, including user provisioning, role-based access, and data source credentials 
• Oversee intake, privatization, and resolution of system-level support tickets, performance issues and enhancement requests 
• Own and manage the full life-cycle of the Framework Manager, ensuring scalability, performance, and documentation 
• Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reporting 
• Represent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructure 

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required
• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field
• Experience with efficient distribution of reports needed by varying positions and locations within the organization
• Experience with packaging data sets and data modules for efficient data query costs
• Familiarity with modern DevOps practices in BI environments
• Minimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management. At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment. Hands-on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content management
• Proficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimization

Preferred Education and/or Experience

• Experience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry.
• Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema).
• Graduate degree in Information Systems, Data Engineering, or a related field.
• Prior involvement in change management, system migrations, or BI tool rollouts.
• Understanding of data governance and metadata management principles.

Skills and Competencies

• Ability to manage multiple projects in a fast-paced, collaborative environment
• Ability to translate complex BI infrastructure requirements into actionable project plans
• Deep technical knowledge of IBM Cognos system administration, performance tuning, and troubleshooting
• Effectively communicate in English; both oral and written
• Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences
• Experience developing standard operating procedures and documentation
• Experience working within ITIL or similar support frameworks
• High attention to detail and a commitment to platform reliability and user experience
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Proactive and service-oriented mindset with a desire to enable analytics at scale
• Self-motivation, organized, time-management and deductive problem solving skills
• Strong leadership, planning, and delegation skills
• Work independently and as part of a team