Project Manager Fraud Operations & Issue Remediation

Job Title: Project Manager – Fraud Operations & Issue Remediation
Location: Atlanta, GA
Duration: Long Term

Job Summary
We are seeking a Project Manager with strong Fraud Operations experience to drive execution of fraud-related initiatives and lead remediation of internally identified and audit-identified issues. This role is execution-focused and requires the ability to manage detailed project plans, coordinate day-to-day activities across teams, and ensure timely closure of issues in alignment with regulatory and internal standards.
The ideal candidate has hands-on experience in fraud operations and a strong understanding of regulatory requirements, with a proven track record of managing remediation efforts from identification through validation and closure.

Key Responsibilities
Project Execution & Delivery
Manage fraud-related projects from initiation through completion, ensuring delivery against defined scope, timelines, and quality standards.
Develop and maintain detailed project plans, task-level tracking, dependencies, and milestones.
Coordinate day-to-day execution across Fraud Operations, Compliance, Risk, Technology, and Audit teams.
Identify, track, and escalate project risks, issues, and blockers.
Issue Remediation Management
Lead remediation efforts for internally identified issues and audit-identified findings related to fraud operations.
Track issues through the full remediation lifecycle, including root cause analysis, corrective action planning, implementation, and validation.
Ensure remediation activities meet regulatory, policy, and audit expectations.
Maintain clear documentation and evidence to support issue closure and audit validation.
Fraud Domain & Regulatory Support
Apply strong understanding of the fraud industry, including detection, prevention, investigation, and claims processing.
Support initiatives related to:
o    Fraud claims and disputes
o    Regulation Z requirements
o    Claim resolution processes
o    Fraud detection and prevention controls
o    Client authentication and identity verification
Partner with compliance and risk teams to ensure alignment with applicable regulations and internal policies.
Reporting & Stakeholder Communication
Provide regular project status updates, including progress, risks, issues, and remediation outcomes.
Prepare clear, concise reporting for project stakeholders and leadership.
Support governance routines such as working group meetings, issue review sessions, and audit touchpoints.

Required Qualifications
Proven experience as a Project Manager in Fraud Operations, Risk, Compliance, or Financial Crimes environments.
Hands-on experience managing issue remediation, including audit or regulatory findings.
Strong understanding of fraud operations, claims processes, and fraud control frameworks.
Working knowledge of Regulation Z and fraud-related regulatory requirements.
Strong organizational skills with the ability to manage multiple, detailed work efforts simultaneously.

Preferred Qualifications
Experience in financial services, banking, or payments environments.
Familiarity with audit lifecycle, control testing, and remediation validation processes.
Experience working in highly regulated environments.
PMP, CAPM, or equivalent project management certification (preferred, not required).

Key Skills
Project execution & delivery
Issue and remediation management
Fraud operations & controls
Regulatory compliance (Reg Z)
Risk and audit coordination
Stakeholder communication
Documentation & evidence management