|
Skill
|
Required /Desired
|
Amount
|
Actual Years of Experience
|
|
Provide responsive support to EHR users across Local Health Districts.
|
Required
|
5
|
|
|
Triage, troubleshoot, and escalate issues appropriately.
|
Required
|
7
|
|
|
Monitor and maintain key EHR workflows, processes, and procedures.
|
Required
|
5
|
|
|
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so
|
Required
|
7
|
|
|
Gather, analyze, and document business requirements for system enhancements
|
Required
|
7
|
|
|
Develop user stories, acceptance criteria, and other Agile documentation as needed.
|
Required
|
7
|
|
|
Support functional, integration, and user acceptance testing.
|
Required
|
7
|
|
|
Collaborate effectively with cross-functional technical, clinical, and business teams.
|
Required
|
7
|
|
|
Produce clear user documentation, job aids, and training materials.
|
Required
|
7
|
|
|
Experience providing application support, preferably in healthcare environments.
|
Required
|
5
|
|
|
Strong skills in requirements documentation and enhancement analysis.
|
Desired
|
5
|
|
|
Excellent analytical, communication, and problem-solving abilities.
|
Desired
|
5
|
|
|
Understanding of clinical, pharmaceutical, and patient billing workflows.
|
Desired
|
5
|
|
|
Experience participating in structured testing cycles.
|
Required
|
7
|
|
|
Proficiency with MS Office, Microsoft Teams, SharePo
|
Required
|
7
|
|
|
Experience supporting or implementing EHR systems.
|
Required
|
7
|
|
|
Knowledge of Oracle Health / Cerner platforms and public health workflows.
|
Required
|
3
|
|
|
Experience with SQL, Oracle databases, or web application environments.
|
Desired
|
5
|
|
|
Familiarity with Agile methodologies and documentation practices.
|
Desired
|
5
|
|
|
Support Go-Live Related Activities
|
Required
|
2
|
|
