Strong ability to investigate operational, technical, and business problems; analyze requirements; and recommend reliable automation solutions.
Ability to communicate complex system and automation information clearly to technical teams, business partners, and upper management.
Strong time management, prioritization, research, analytical, troubleshooting, and problem-solving skills.
Ability to participate in an on-call rotation, as required.
Demonstrated ability to lead, guide, and mentor others while promoting technical best practices, process improvement, and operational efficiency.
Expert-level experience with IBM System Automation for z/OS, including administration, configuration, policy development, managed resource automation, automation definitions, resource dependency models, and SA policy database maintenance.
Advanced REXX programming experience developing enterprise automation solutions, command processors, automation routines, operational tooling, and automation scripts.
Strong experience with IBM NetView, including automation tables, message automation, command lists, PIPEs, event processing, and policy-driven automation components.
Experience designing, implementing, and supporting automation across z/OS subsystems and middleware platforms such as CICS, Db2, IMS, JES2/JES3, MQ, and TCP/IP.
Experience developing automation for CICS availability, recovery, startup, shutdown, restart, and health monitoring.
Strong knowledge of Parallel Sysplex environments, cross-system automation concepts, JCL, SDSF, TSO/ISPF, and z/OS operations.
Experience with IBM Workload Scheduler, including IWS, TWS, ZWS, and workload automation processes.
Familiarity with z/OS UNIX System Services, including USS/OMVS and automation involving UNIX processes and shell scripting.
Experience integrating automation with monitoring and event management tools such as IBM OMEGAMON, ServiceNow, and Moogsoft.
Experience managing, monitoring, and supporting mainframe and/or distributed systems, business applications, and infrastructure platforms.
Experience identifying and implementing automation opportunities across IBM z/Series, UNIX, and Windows operating systems.
Experience supporting high-availability, recovery, restart, and self-healing automation solutions.
Proven ability to reduce manual intervention, improve operational reliability, and deliver scalable automation solutions that support business services.
This entry to mid-level Technical Analyst position is targeted specifically to contractors with 8 or more years of relevant information technology experience to support CLIENT'S DEPARTMENT in developing industry leading web, mobile, chat and voice solutions to meet CLIENT'S evolving financial needs. The role involves collaboration with business analysts, solution architects, developers, and testers to assess needs and define the technical system requirements for solutions.
Assume leadership of collaboration with product ownership to translate business need into the technical system requirements of the product
Proactively identify requirement gaps and issue to product ownership
Ensure non-happy path scenarios are considered and handled
Advocate for solutions that consider ease of maintenance and component reuse opportunities
Leverage available documentation and exercises test versions of applications and APIs to understand existing functionality to inform enhancement opportunities and creation of new capabilities
Investigate enterprise and vendor APIs to determine whether necessary data is available to support intended system capabilities
Map data between interfacing systems
Assist lead analysts in developing and prioritizing features and epics to ensure work focuses on requirements with maximum value and are aligned with product delivery strategy
Participate in project planning, sprint and release planning, daily stand-up meetings (scrums), demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.
Perform application and services tests/validations
Responsible for creating system requirement documentation for applications and services, including interface specifications
Provide demos to internal project team, as well as to business stakeholders.
Works closely with Business, Quality Assurance team and developers on projects and to address production issues
Demonstrate ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently
Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues.
Have general understanding or working knowledge of the following:
Services-oriented architecture / microservices
Multi-tier applications (presentation tier/services-processing tier/data management tier)
Enterprise and vendor API integration
Managing system behavior through configurable variables
Error handling
XML and JSON data structures
Qualifications/Experience:
Ability to write SQL queries
Problem solving skill Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.
Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
Conducting complex technical analysis across multiple products
Work in Agile methodology
Writing requirements for a system
Writing front end mobile and/or web application requirements is a plus
Writing back end service requirements is a plus
Experience using tools such as Postman or SoapUI to exercise APIs is a plus
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