Technical Support Specialist

Stafford, TX, US • Posted 2 days ago • Updated 3 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Computer Hardware
  • Organized
  • Inventory Control
  • Customer Service
  • Hardware Installation
  • Testing
  • Organizational Skills
  • Inventory Management
  • Communication
  • Life Insurance
  • Recruiting
  • Artificial Intelligence
  • Privacy
  • Technical Support

Summary

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Stafford, Texas. This role is ideal for individuals with technical skills gained from hands-on technical roles or customer service experience. The position involves performing hardware deployment, configuration, and testing for payment terminals and related devices, supporting the company\'s device deployment initiatives.

Position Overview for the Technical Support Specialist:
  • Perform Remote Key Injection (RKI) on payment terminals and related devices
  • Configure devices according to merchant file builds and deployment specifications
  • Test hardware and payment functionality to confirm readiness
  • Stage, prep, label, and package devices for shipment
  • Maintain organized inventory control and tracking logs

Requirements for the Technical Support Specialist:
  • 1-2 years technical or customer service experience
  • Technical experience from roles such as Geek Squad or similar hands-on technical roles
  • Ability to perform hardware configuration and testing
  • Strong organizational skills for inventory management
  • Good communication skills to coordinate with deployment and support teams


What\'s in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row.

#LI-onsite

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Technical Support Representative, Location: Stafford, TX - 77477
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: pandfeed
  • Position Id: 604525312
  • Posted 2 days ago
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