ServiceNow Application Solution Architect

ServiceNow Application Solution Architect – Senior

Long term

Washington, DC

Expericen 

ServiceNow experience in installing new products and configurations of CMDB/HAM/SAM/ITSM/ITOM

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment

• Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)

• Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability

• In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance

• Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence

Preferred Qualifications:

• Experience with ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules

• Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow

• Experience with DevOps and CI/CD pipelines for ServiceNow deployments

• Knowledge of automation tools and frameworks to drive operational efficiencies