ClifyX group is an award winning IT Consultancy formed in 1998. Our Mission is to provide our clients with Optimal Technology solutions that are effective and within budgets. We specialize in helping Organizations to review their strategic SOW Projects/Talent needs and implement high value and cost effective solutions to increase profitability and efficiency. Our consulting capabilities include expertise in Cloud, Artificial Intelligence, Data Analytics and compliance aspects of Cyber Security development.
Work With Us : What makes working at ClifyX so great? We give tons of flexibilty, listen to you, give opportunity to work in different technologies, give feedback on your profile and present you to global fortune companies.
Job title: Network Lead
Location: Framingham, MA
Type: Full Time
1. Operational Ownership (BAU)
Own end‑to‑end infrastructure operations across assigned towers or environments.
Ensure availability, performance, and stability of infrastructure services.
Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
Monitor service health dashboards and proactively address risks.
2. Incident, Problem & Major Incident Management
Act as primary escalation point for critical (P1/P2) incidents.
Lead Major Incident Management (MIM) calls and coordination.
Ensure timely root cause analysis (RCA) and preventive actions.
Drive reduction of repeat incidents through problem management.
3. Change & Release Management
Review and approve infrastructure changes, patches, upgrades, and maintenance.
Ensure risk assessment, rollback planning, and blackout compliance.
Coordinate with application teams and business stakeholders for releases.
Validate post‑change stability and sign‑off.
4. Vendor & Stakeholder Management
Coordinate with OEMs, cloud providers, and third‑party vendors.
Manage vendor performance, escalations, and service reviews.
Act as the single operational interface for customer stakeholders.
Present service health, risks, and improvement plans.
5. Governance, Compliance & Security
Ensure adherence to enterprise IT policies, security standards, and audits.
Support compliance requirements (e.g., SOX, DR, BCP, access controls).
Drive DR drills, backup validation, and resiliency planning.
Ensure audit readiness and closure of observations.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.
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