L2 Production Support Engineer

Jacksonville, FL, US • Posted 22 hours ago • Updated 22 hours ago
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

  • Production Support
  • Python
  • SQL
  • Unix
  • Windows PowerShell
  • Microsoft Defender for Endpoint
  • Azure
  • DevOps
  • Linux
  • Incident Management
  • Ansible
  • Shell
  • Scripting

Summary

Role: L2 Production Support Engineer

Location: Jacksonville, FL

Contract Long Term 

  • Provide Level 2 production support across CSO applications, operating within ITIL processes and established Key Operating Procedures with a strong focus on security and stability
  • Own incident management from identification through resolution, including impact assessment, stakeholder communication, escalation, and post‑incident review
  • Maintain high availability of critical services by meeting defined KPIs, SLAs, and MTTR targets
  • Partner with engineering and program teams to onboard support for new applications and ensure production readiness
  • Deploy and enhance monitoring and alerting solutions to proactively detect and resolve application issues
  • Drive automation initiatives to reduce manual effort and continuously improve the production support environment

Skills You’ll Need

  • Proven experience supporting applications in a controlled production environment within a large enterprise or financial services organization
  • Strong knowledge of UNIX/Linux and Windows environments with hands‑on scripting or automation experience (e.g., Python, Shell, Ansible)
  • Demonstrated experience managing incidents, problems, and changes within ITIL‑based service operations
  • Working knowledge of databases and data querying (e.g., Oracle, MS SQL)
  • Experience supporting security or endpoint platforms, including EDR or similar security tooling

Skills That Will Help You Excel

  • Automation‑first mindset with a focus on reliability and service improvement
  • Strong communication skills with the ability to translate technical issues for non‑technical stakeholders
  • Experience working with global, distributed teams across time zones
  • Familiarity with DevOps, SRE, and Agile methodologies
  • Relevant certifications such as ITIL Foundation or cloud certifications
  • Familiarity with Microsoft Defender for Endpoint, Sentinel, KQL, Azure Infrastructure.
  • Able to create automation using Python Script, Ansible, PowerShell, Linux Shell Scrip
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10118404
  • Position Id: 8999546
  • Posted 22 hours ago
Contact the job poster
SM

Samir Motiwala

Recruitment Manager @ GLOBAL VISSE INC
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Jacksonville, Florida

Today

Easy Apply

Full-time

No location provided

Today

Easy Apply

Contract

DOE

Kentucky

Today

Full-time

USD 95,000.00 - 110,000.00 per year

Remote or Virginia

Today

Full-time

Search all similar jobs