Digital Workplace - Senior AV Consultant

Practice/Department: Digital Workplace

Position Title: Senior AV Consultant

Job Family: Services

Position Location: Remote

Reports to: Professional Services Manager

Job Summary:

The consultant will oversee and execute complex AV system installations, provide technical support throughout project lifecycles, and ensure all solutions meet high-quality and safety standards. The role involves hands-on system integration, troubleshooting, and on-site team supervision, as well as frequent travel to various customer locations.

Essential Functions:

• Perform installations of complex audiovisual systems at various customer sites
• Provide technical oversight and support of integrated AV projects within the project scope
• Supervise on-site teams, ensuring efficient execution of projects from inception through completion
• Engage in rigorous testing and troubleshooting, ensuring systems meet operational standards and client needs
• Provide detailed project documentation and maintain high safety and quality standards
• Stay current on latest AV technology trends and vendors
• Work with Project Management team with project implementation issues
• Identify special project considerations, lifts, rigging, specialized mounts etc.
• Travel to various job sites required on an as needed basis

Required Skills/Abilities/Competencies

• Proven experience in audiovisual system installations - Cisco, Yealink, etc.
• Strong technical knowledge of AV systems design and integration
• Technical skills & know how in terminating low voltage audio, video, and cabling
• Effective problem-solving skills and the ability to manage complex projects under tight deadlines
• Excellent interpersonal and communication skills
• Relevant technical certifications (e.g., Shure, Biamp, AVIXA CTS, QSYS, Crestron, Extron) are preferred
• Ability to travel (up to 90%) and work flexible hours, including occasional weekends
• A valid driver's license and a good driving record
• An understanding of systems integration techniques
• Understanding of basic IP networking
• Experience and troubleshooting low voltage data cables
• Visio or CAD application experience a plus
• Installation of AV equipment such as projectors, displays, video walls, speakers, basic cabling, mounts
• Experience with Collaboration platforms to include MS Teams, Cisco WebEx, Zoom
• Ability to lift 25 lbs frequently and up to 75 lbs periodically
• Ability to lead AV system installations while onsite

Education and Experience:

• At least 5+ years of related experience required
• Bachelor's degree or equivalent experience and/or military experience
• Certifications from Biamp, QSC, Zoom, Cisco, Yealink, Shure, Dante level 1, 2, 3 are preferred but not required
• Passionate about AV technology and delivering quality installations
• Leadership and guidance while onsite with installations
• Strong project and time management skills
• Strong background in AV testing and quality assurance
• Strong communication skills
• Vendor certifications are highly valued

Physical Requirements:

• • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.