Trade Floor Support - New York City, NY - Onsite

Experience Level: Mid (5-7 Years)

Summary: 

Provides technical assistance and rapid issue resolution for trading systems, hardware, and applications used by front-office personnel on the trading floor. 

Responsibilities:

• Provide real-time technical support for traders and front-office staff, resolving issues related to trading platforms, market data feeds, hardware, and network connectivity. 
• Monitor the health and performance of trading systems and escalate incidents as needed. 
• Collaborate with infrastructure, application, and networking teams to troubleshoot and resolve problems. 
• Document recurring issues and contribute to the creation of support guides and knowledge bases. 
• Ensure minimal downtime and maintain compliance with operational and regulatory standards. 

Skills: 

• Experience supporting trading platforms, financial systems, or high-pressure environments. 
• Knowledge of market data applications such as Bloomberg, Reuters, or ICE. 
• Familiarity with Windows, Linux, scripting, and basic networking. 
• Strong problem-solving, communication, and multitasking skills. 
• Ability to work in a fast-paced, time-sensitive environment.