Infrastructure Project Manager ::: Downtown Cincinnati, OH ::: Local Candidates only

Role: Infrastructure Project Manager

Location: Downtown Cincinnati, OH

Interview Mode: Video and In person

This role will support the Infrastructure team and lead a mix of enterprise infrastructure projects, process improvement initiatives, and IT service management work.

A major focus of the position will be owning and refining the team’s delivery process in Jira, while also helping lead the transition from Halo ITSM to Jira Service Management (JSM). The ideal candidate is a hands-on technical project manager who is comfortable working across infrastructure, cloud, IT operations, and business teams and can bring structure to complex initiatives.

What You’ll Do

• Lead large-scale IT infrastructure projects from planning through implementation and post-launch support.
• Manage multiple projects and initiatives while coordinating priorities, timelines, resources, risks, dependencies, and deliverables.
• Run and continuously improve the Infrastructure team’s Scrumban process in Jira, including:
• Two-week sprints
• Intake and triage
• Ready/Done definitions
• Sprint planning and meetings
• Configure and maintain Jira workflows, boards, filters, dashboards, and automation rules.
• Help lead the transition from Halo ITSM to Jira Service Management, including:
• Requirements gathering
• Request types and queues
• SLAs
• Workflows
• Knowledge base development
• Training
• Cutover planning
• Facilitate roadmap discussions and help prioritize initiatives based on business impact, stakeholder needs, and cross-functional dependencies.
• Coordinate project documentation and deliverables, including project plans, RACI charts, action plans, statements of work, resource plans, and kickoff presentations.
• Identify risks, dependencies, and roadblocks and develop mitigation plans to keep projects moving.
• Establish and track KPIs such as throughput and SLA attainment.
• Document business processes and data flows in Confluence and identify opportunities to improve efficiency.
• Lead stakeholder communication, requirements gathering, and alignment across IT, operations, and business teams.
• Support change management efforts as new processes, systems, and technologies are introduced.
• Provide regular project and program updates to stakeholders, management, and executive leadership.
• Work across Infrastructure environments that may include data centers, servers, AWS, and Azure.

What We’re Looking For

• Approximately 8+ years of related experience, with demonstrated success managing multiple or large-scale technology projects.
• Strong background managing IT infrastructure projects and programs.
• Hands-on experience administering and working within Jira and Jira Service Management.
• Experience leading or participating in an ITSM platform migration, ideally a transition to Jira Service Management.
• Working knowledge of infrastructure technologies, including data centers, servers, AWS, and Azure.
• Understanding of ITIL and Agile methodologies, including Scrum and Kanban.
• Experience establishing and improving project management processes and frameworks.
• Strong understanding of continuous improvement methodologies.
• Ability to manage multiple priorities and projects in a cross-functional environment.
• Strong stakeholder management and expectation-setting skills.
• Experience leading organizational or technology change.
• Excellent written, verbal, and presentation skills.
• BA/BS in a related discipline or equivalent professional experience preferred.

Nice to Have

• PMP, PMI-ACP, CSM, ITIL 4, or Atlassian certification.
• Experience managing AWS or Azure cloud migration initiatives.
• Experience working in a SOX-regulated or audited IT environment.
• Previous experience transitioning from another ITSM platform to Jira Service Management.