Job Title: Program Manager
Location: Plano, TX
Duration: / Term: Contract
Experience Desired: 12+ Years
Job Description:
we are focused on delivering innovative captive financial solutions that provide seamless and compliant experience for our customers and partners. We are seeking a Technical Program Manager (TPM) to lead critical programs in the financial domain. This role requires deep domain expertise, strong program and stakeholder management skills, and the ability to drive complex initiatives from concept through delivery. As a TPM, you will be hands-on in managing all aspects of the program, including strategic planning, risk management, leadership communication, and implementation. You are a technical problem solver, anticipating bottlenecks, identifying innovative solutions to resolve roadblocks, and balancing business needs against technical constraints.
Responsibilities
- Lead and manage large-scale, cross-functional technical programs, ensuring alignment with product strategy, business goals, and regulatory compliance.
- Define and maintain program plans, roadmaps, and schedules aligned to business OKRs and financial outcomes.
- Collaborate with product, engineering, and other stakeholder teams to break down complex challenges and deliver scalable, customer-focused solutions.
- Drive technical delivery by partnering with engineering and Product teams to shape solution options, mitigate risks early, and ensure quality and reliability.
- Manage dependencies, risks, and issue escalations across internal teams and external vendors to ensure timely delivery.
- Influence product and platform strategy by providing technical insights, promoting reusable services, and advocating for platform-first approaches.
- Develop and execute program governance, stage gates, and decision frameworks to ensure disciplined delivery.
- Establish and track key metrics and KPIs to measure program health, quality, and customer outcomes.
- Extend your impact across the broader program management practice by working closely with the Head of Program Management and senior leaders to align program strategies, share best practices, and contribute to governance and reporting.
- Further these efforts by driving strategic program management COE initiatives that elevate our practices, including process improvements, portfolio management, and leadership communications.
Required experience
- Bachelor’s degree in computer science, engineering, finance, or a related field; advanced degree preferred.
- 12+ years of program management experience which includes 8+ years of hands-on experience managing complex, cross-functional technology program working with engineering team
- Deep domain experience in financial services, banking, or regulated environments.
- Strong understanding of the product lifecycle and experience partnering with product leadership on strategy and customer experience.
- Proven ability to lead technical programs from inception through delivery and adoption.
- Experience managing complex dependencies, risks, and vendor relationships effectively.
- Excellent communication, stakeholder management, and influencing skills across multiple levels of the organization, including senior leadership.
- Experience with Agile methodologies, tools (e.g., Jira, Confluence), and scaling frameworks (e.g., SAFe), including driving Agile transformation initiatives.
- Prior experience directly managing, mentoring, or coaching a team of program managers or Scrum Masters.
- Demonstrated ability to use metrics and KPIs to drive program decisions and outcomes.
- Experience with compliance-aware delivery and risk management in regulated environments is preferred
Nice to have
- Experience in captive auto finance, mobility services, or familiarity with loan origination, loan servicing, payment processing, or collections platforms
- PMP, PMP, or equivalent program management certification.
- Knowledge of modern software development practices.
- Experience with data analytics and reporting tools relevant to financial services.
- Background in platform solution, reusable services, or SDKs.
- Prior experience supporting product launches, GTM (Go-To-Market) strategies, and adoption
Key Skills:
Program Management, Fintech, Agile methodologies, tools (e.g., Jira, Confluence), and scaling frameworks
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