Network/Telecom Specialist

Job Description: NG911Administrative Specialist

Position Title: NG911Administrative Specialist

Division: North Carolina 911 Board Network Monitoringand Assistance Center (NMAC)

Position Overview:

The NG911 AdministrativeSpecialist provides essential administrative, financial, and organizationalsupport to the NMAC leadership in alignment with the State 911 Plan. This rolesupports the operational success of the statewide NG911 initiative as the NMACoversees the production phase of more than 124 PSAPs utilizing ESInet services.The NG 911 Administrative Specialist ensures efficient coordination,documentation, and continuity of operations between the NMAC Leadership andPSAPs while supporting the collection of the ($0.55) related to the collectioservices. 11 surcharge.

Key Responsibilities:

Administrative Support

• Provide daily administrative supservices. MAC Manager and Program Manager/Network Engineer, including scheduling, documentation, file management, P-care reconciliation, travel arrangement and calendar management.
• Maintain organized records and ensure administrative compliance with the State 911 Plan.
• Assist in preparing reports, correspondence, briefing materials, and presentations and MOUs.
• Support coordination of internal and external meetings, workshops, and PSAP-related engagements.

Operational Coordination

• Assist with tracking project milestones, followups, and operational tasks requirservices. atewide ESInetservices. 1 support.

Finservices. pport

• Assist the Financial Analyst to the Board with accounting responsibilities specific to the 911 surcharge fee collection.
• Support accounts payable tasks as assigned, including processing invoicesservices. g expenditures, and ensuring adherence to fiscal policies.
• Maintain financial doservices. on and organize revenue/expense records related to NG911 operations.

Program & Process Support

• Help monitor administrative components of NG911 projects and initiatives.
• Contribute services. s improvements thservices. e efficiency, organization, and service continuity.
• Collaborate with staff and stakeholders to maintain consistencyservices. ndards estservices. by the State 911 Board.

Required Skills &Qualifications

• Strong administrative, organizational, and documentatioservices.
• Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, Excel, Word).
• Effective written and verbal commuservices. abilities.
• Ability to manage multiple priorities in a fastpaced, serviceoriented environment.
• Strong attention tservices. and ability to maintain accurate financial and operational records.

Preferred Qualifications

• Experience supporting government, public safety, or emergency communicatservices. rams.
• Familiarity with NG911, ESInet, or PSAP operations.
• Background in accounts receivable/accounts paservices. financial tracking.

Worservices. itions

• In person environment within the NC 911 Board at services. Forest Road, Raleigh
• Occasional coordination with statewide PSAPs and external partners.
• Role may require assisting during critical operatservices. scalations.

Impact of the Position

This role is critical to ensuring seamlessservices. rative, financial, and operational support for the NG911 program. By enabling structured services. ion between the Nservices. SAPs, the NG911 Administrative Specialist directly contributes to the reliabilityservices. ciency.