SME in IAM systems such as Microsoft Entra, Okta, Active Directory
Strong coding skills with Powershell and background in automation of tasks
Create, implement and document the following processes for the IAM Environment:
o performance monitoring
o problem troubleshooting / helpdesk response
o utilization, availability and growth patterns (capacity planning)
o landscape design, configuration and standards
o 24/7 support, escalation and SLA models
o IMAC (installation, move, add, change) services for systems and applications
o change management methodology and communication strategy
Create and maintain server/application diagrams and workflows
Perform/coordinate incident diagnosis, corrective action, and root cause analysis
Oversee the configuration, testing, installation, modification, and servicing of all server components and applications within the IAM landscape
Independently organize work requests based on departmental priorities and system criticality
Manage vendor relationships required for the evaluation, installation, modification, upgrade, repair and preventative maintenance of IAM Infrastructure components
Function as a Subject Matter Expert (SME) and consultant to other Infrastructure groups (Cloud Operations, Cyber Security, and Systems Administration).
Plan, lead and perform comprehensive systems analysis and design activities including development of detailed functional requirements for new server infrastructure solutions
Maintain responsibility for end-user (customer) satisfaction.
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