Salesforce Service Cloud Architect

Job Title: Salesforce Service Cloud Architect

Work Location: Parsippany, NJ (Hybrid)

Type: Contract

Day to Day job Duties:

• Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
• Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
• Lead the design of data models, security models, and sharing architectures
• Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
• Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
• Create solution blueprints, sequence diagrams, and architecture documentation for development teams

Technical Leadership

• Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
• Enforce governance standards, design patterns, and best practices across all Salesforce projects
• Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
• Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization

Stakeholder & Delivery Management

• Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
• Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
• Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
• Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments

Governance & Quality

• Ensure compliance with Salesforce best practices, governor limits, and data security policies
• Establish and maintain architecture governance frameworks, technical documentation, and design repositories
• Lead performance reviews, scalability assessments, and security audits of Salesforce solutions

Basic Qualifications:

• Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
• Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
• Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
• Proven track record of leading large-scale enterprise implementations
• Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
• Experience in Agile delivery frameworks and global delivery models
• Excellent communication, presentation, and stakeholder management skills

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
• Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
• Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
• Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
• Personal Attributes
• Strategic thinker with a strong problem-solving and analytical mindset
• Excellent leadership and team collaboration abilities
• High attention to detail and commitment to quality
• Ability to manage multiple priorities and communicate effectively with both technical and business audiences

Salesforce Certifications (Mandatory):

• Application Architect or System Architect
• Platform Developer I & II
• Service Cloud Consultant