Business Process Consultant CIS Process Lead (34669)
Remote in Toronto, ONTARIO, CA • Posted 7 hours ago • Updated 7 hours ago
Myticas LLC
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Job Details
Skills
- Cloud Computing
- Customer Service
- SAP CRM
- Process Modeling
- Optimization
- Collaboration
- Supply Chain Management
- Enterprise Asset Management
- Finance
- Business Process
- Customer Relationship Management (CRM)
- Information Systems
- Billing
- FICA
- Management
- Energy
- Analytical Skill
- Communication
- SAP
- SAP HANA
Summary
This program is focused on transforming and optimizing business processes across Supply Chain Management (SCM), Enterprise Asset Management (EAM), Finance, and Customer operations, with a targeted minimum annual run-rate savings of $40M.
The successful candidate will provide strategic guidance and deep CIS/CRM expertise within the utilities sector, ensuring scalable, automated, and standardized processes that enhance customer and employee experience.
Key Responsibilities
- Lead business process design and optimization for CRM/CIS workstreams
- Provide subject matter expertise in SAP CRM and Customer Information Systems
- Support integration across Billing, FICA, Device Management, and Energy Settlement processes
- Advise stakeholders on best practices and scalable CIS process design
- Conduct process assessments and identify optimization opportunities
- Collaborate with cross-functional teams across SCM, EAM, Finance, and Customer domains
- Support transformation initiatives aligned with SAP S/4HANA on RISE
- 10+ years of Business Process Consulting experience
- Strong expertise in CRM and Customer Information Systems (CIS)
- Proven utilities sector experience (energy preferred)
- Deep knowledge of Billing, FICA, Device Management
- Strong understanding of energy settlement processes and integration techniques
- SAP experience (S/4HANA preferred)
- Strong analytical and strategic advisory capabilities
- Excellent stakeholder communication skills
- Experience working on SAP S/4HANA RISE deployments
- Prior experience in large-scale utilities transformation programs
- Dice Id: adtechil
- Position Id: UFIU2XDH0R
- Posted 7 hours ago
Company Info
Myticas Consulting is a proven industry leading IT Staffing and Recruitment organization, with physical locations in major North American cities including Ottawa Ontario, Chicago Illinois, and Cleveland Ohio.
Our large team of IT recruitment and sales professionals have over 50+ years of combined experience providing the highest quality of Telecommunication Engineering, ERP and IT Software Development resources, to both Public and Private sector enterprise level environments.
Here at Myticas, we strive to continually provide unmatched quality of IT resources, that prove to stand the test of time, and go above and beyond all project expectations and deliverables.
The "motto" at Myticas is not only to work with you, but to understand what success really looks like for your organization, and to deliver the IT staffing needs that matter most to increasing both the functionality and efficiency of your environment.
With our evolving expertise in Telecom, ERP, DW/BI and EAI resources, and a guaranteed replacement program for all our partners, the defined win-win scenario has never been presented in a more simple manner..
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