F2F :: Desktop Support Specialist...CompTIA A+ Certified....(OH, 3+Months
Trail Blazer Consulting LLC
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Job Details
Skills
- Help Desk
- Desktop
- CompTIA A+
Summary
Desktop Support Specialist
3 month +
Sharonville, OH
In person
We are looking for a Desktop Support Specialist (DSS) to join us. Our managed services business needs a DSS to join our staff. DSS's are expected to provide excellent end user experience, which includes resolving potential or actual technical issues. Their day consists of troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption.
Responsibilities:
• Work with vendors to troubleshoot and resolve issues.
• Deliver support for reported problems with desktop computers, laptops, peripherals, and mobile devices.
• Install and configure desktop computer hardware, software and peripherals using standard procedures.
• Assisting individuals who have problems with computer hardware, software, or networks by asking them to describe the problem and walking customers through potential solutions.
• Train people in the use of computer hardware and software, including how to use printers, email programs, and various software applications.
• Keeping track of pending and completed computer help-desk requests to monitor the
• performance of a company's product (for example, software or hardware), or the overall health of a company's computer and network systems.
• Answer inbound phone calls and respond to voicemails.
• Answer inbound chats.
• Maintain satisfactory quality assurance scores.
• Assist other teams with overflow work.
Minimum Qualifications:
• 3+ years of help desk/desktop support experience
• Associate degree or better in Information Technology or Computer Science.
• CompTIA A+ Certification
- Dice Id: 91093714
- Position Id: 9070475
- Posted 11 hours ago
Company Info
About Trail Blazer Consulting LLC
At TRAIL BLAZER we help our IT consultants explore different industries, multiply their skills, and accelerate their career growth with industry-leading firms. We offer the flexibility of direct hire placements, temporary, and project work. With offices nationwide, TRAIL BLAZER combines the resources of a national network with in- depth local expertise. We offer the flexibility of direct placements, and project work.
Trail Blazer Consulting LLC is headquartered in Astoria, NY, USA. We are a leading professional consulting firm with a global database of applicants and state of art technology and process to identify the best and brightest skills.Trail Blazer is committed to provide customer satisfaction through commitment highest standards of services. With a range of skill sets and a flexible support network, we can deliver quick and cost effective resources to our valued Clients. We spend a considerable amount of time and resources screening and hiring top quality consultants, which allows us to provide premier resources that meet and exceed our client expectations.
OUR MISSION, VISION& VALUES:
We at TRAIL BLAZER CONSULTING believe in attaining success. We know that success is important to both our associates and our clients. Our mission is to understand and deliver 100%. With our commitment towards our clients, it helps us in achieving growth, innovation and excellence. We want to be an integral part of that process. To that end, we believe in the following Mission & Vision Statements and set of Core Values:
STAFF AUGMENTATION:
Staff Augmentation, or better known as subcontracting, is primarily outsourcing of manpower on a skill requirement or project completion basis for a limited period of time. From the past few years the IT departments have gone through a difficult phase as they have been pressed to deliver impressive results on multiple initiatives with limited staff. Staffing may be desired when there are a dynamic temporary or permanent people or skilled staff.
IT CONSULTING:
TRAIL BLAZER brings together the key IT consulting services that address aspects of reducing cost, increasing agility and enabling transformation. Our consultations are based on an analytical approach to understand the business problems, resulting in the practical recommendation and actionable plans. Our value proposition is based on a confluence of business knowledge, deep hands-on technology skills and a focused approach through the use of in-house methodologies, frameworks and tools.
CORE VALUES:
TRAIL BLAZER CONSULTING core values convey who we are as an organization and how we deliver value.
VOLUNTEER
our time, talent & resources
ACCOUNTABILITY
as we pursue our aspirations
LEGACY
to impact others lives
UNBEATABLE
as we collaborate & compete
EXTRAORDINARY
in all we do
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