Reliability Engineer, Truck Service

Entity:
Customers & Products

Job Family Group:
Retail Group

Job Description:

Job Summary

The Reliability Engineer, Truck Service ensures the dependability, availability, and optimal performance of TA's fleet and service equipment. This role applies reliability engineering principles to proactively identify risks, reduce unplanned downtime, and drive operational excellence. Aligned with BP's OMS and the Believe in Zero safety philosophy, the Reliability Engineer partners with technical, operations, procurement, and safety teams to implement data-driven maintenance strategies, support fleet customers, and enhance long-term asset performance.

Key Duties

Reliability Strategy & Risk Management

• Develop and implement Reliability-Centered Maintenance (RCM) strategies to improve uptime and asset lifecycle performance.
• Lead Root Cause Analysis (RCA) to identify failure modes and implement corrective and preventive actions.
• Ensure compliance with OMS standards, TS SOPs, and corporate safety protocols across reliability initiatives.
• Embed TA's and BP's Believe in Zero safety philosophy into daily practices, prioritizing risk reduction and barrier effectiveness.

Data-Driven Insights & Performance Improvement

• Establish and monitor reliability metrics, KPIs, and dashboards across Truck Service operations.
• Use statistical methods and predictive analytics to forecast failures and evaluate reliability trends.
• Partner with Technical Training to improve maintenance quality and technician proficiency.
• Analyze unscheduled maintenance patterns and warranty claims to identify cost-saving opportunities for fleet customers.

Fleet & Technology Optimization

• Lead projects that implement new technologies, processes, or tools to enhance reliability and reduce downtime.
• Assess regulatory impacts and design changes on Class 8 engines, trailers, and service equipment to ensure future readiness.
• Partner with Procurement and Vendor Management to incorporate reliability criteria into vendor performance and asset selection.

Shop Tooling & Safety Equipment Oversight

• Prepare and maintain reliability reports, analyses, standard work, and procedures.
• Provide technical training, coaching, and support on reliability best practices.
• Stay current with industry trends, regulatory changes, and methodologies (RCM, FMEA, RCA) to ensure best-in-class practices.

Key Performance Indicators (KPIs)

• MTBF / MTTR
• Unplanned downtime (% and hours) and first-fix rate
• PM-to-CM ratio and schedule compliance
• Warranty recovery and cost avoidance/savings
• Safety incident rate related to equipment failures

What We'd Like to See

• Bachelor's degree in engineering (Mechanical, Electrical, Industrial, or related), or equivalent experience.
• Years in reliability engineering, fleet maintenance, or related field (transportation/logistics preferred).
• Working knowledge of reliability methodologies (FMEA, RCM, RCA).
• Proficiency with data analysis/visualization tools and advanced Excel; experience with EAM/CMMS preferred.
• Strong problem-solving, analytical, and communication skills; ability to influence cross-functional teams.
• Professional certification (e.g., CRE, CMRP).
• Experience with predictive technologies (vibration, thermography, oil analysis) and reliability statistics.
• Hands-on exposure to Class 8 powertrain, trailer systems, and service equipment.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office, and web-based applications.
• Ability to work flexible schedules and travel as needed to support field operations.
• Strong organizational skills, self-motivation, and ability to multi-task in a fast-paced environment.

With Us, You'll Enjoy

• Competitive salary and annual bonus opportunity
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel and food
• Company-paid training and advancement opportunities
• Relocation assistance (relocation not required)

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

This role involves regular communication and engagement with cross-functional partners, senior leadership, and field teams. The employee is continuously sitting and typing, frequently talking, and using eye-hand coordination. The position may also require climbing or balancing, as well as stooping, kneeling, crouching, or crawling on occasion. The employee is occasionally required to lift and/or move objects. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Standing, walking, bending, and repetitive use of legs occur occasionally.

Work Environment

The work is primarily performed in an office setting with occasional visits to shop environments. These visits may involve exposure to indoor and outdoor conditions, diesel fumes, mechanical noise, moving parts, and vibration. Contact with grease, oil, cleaning agents, and other substances typical of a commercial vehicle repair facility may occur. Proper safety protocols and personal protective equipment will be provided and are required during site visits.

Disclaimer

This job description may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we offer benefits ( to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement
Up to 75% travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is fully remote

Skills:
Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.