Administrative Support & Data Automation Clerk - Citizens Only

About this Position:

Job Title: Administrative Support & Data Automation Clerk

Primary Duties:

• Front-Desk Management: Meet and greet customers upon entry and provide immediate assistance or direction to staff.

• Communication Handling: Answer phone lines promptly, provide service information, and manage class registrations.

• Database Management: Perform data entry and maintain workshop schedules using the AFFIRST or other DoD databases.

• Reporting & Analysis: Utilize Microsoft Excel to manage data, transfer information to databases, and generate usage reports.

• Resource Center Support: Conduct orientations for walk-in customers and assist with technical questions or computer issues.

• Technical Maintenance: Perform minor troubleshooting for office equipment like printers and scanners to ensure operational readiness.

• Library & Inventory Control: Catalog, track, and maintain the reference library and equipment through the AFFIRST system.

• Marketing & Publicity: Create and distribute marketing materials, posters, and monthly event calendars using Microsoft Publisher.

• Administrative & Facility Support: Maintain organized workspaces, prepare classroom materials, and assist with mail distribution and kitchen details.

Qualifications.

Must have:

• Minimum of high school diploma.

• Minimum of at least one year of related experience in a customer service environment.

• A working knowledge of Microsoft Windows and Microsoft Office Suite, including Word, PowerPoint, Excel, and Publisher.

• Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.

• Ability to communicate effectively, both orally and in writing, using tact and courtesy.

• Must be able to read, write, speak, and understand English.

• The ability to become proficient in the Air Force Family Integrated Results and Statistical Tracking (AFFIRST) database. The Government will provide access and training for any specialized government systems.