Technical Systems Engineer

Duration: 10+ Months

Location: IN-Merrillville, Hybrid 3-4 days onsite

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Technical Systems Engineer, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.

Responsibilities:

Provide onsite field operational support to detect incidents, troubleshoot problems, and implement resolutions with deployed 5G Core, RAN, Transport, and other network systems deployed nation-wide

Quickly analyze RAN service and system issues, determine corrective actions, implement steps to restore services, and escalate complex issues to additional resources

Provide ticket information on the corrective actions implemented, corrective actions can range from hardware resets to Network Function stop/restarts

Contribute to on-going process improvement reviews, identify areas for automation and overall efficiency improvements increasing service up-time, and overall customer experience

Ability to thrive in a high stress environment while working with a team of Tier II NOC engineers, Tier I NOC technicians and management, company and 3rd Party Field Ops Technicians, fiber, power and equipment vendors, vendor NOC and Tier II/III Care personnel, performance engineering team, and Executive Leadership

Document incidents in the ticketing systems and manage escalation processes as needed

Engage and escalate issues with vendor Care support teams when critical/time sensitive support and resolution is needed

Engage and escalate issues with internal Performance Engineering support teams if the network impairment is deemed to be an RF issue rather than an equipment or service fault

Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting, maintenance and/or hardware replacement requests

Support site monitoring/health checks following maintenance activities

Collect traces for network faults using vendor specific tools as well as network probes

Work with technical teams to document troubleshooting steps and methods to improve processes

Produce updated technical specifications of system changes and provide a comprehensive plan for release

Work with stakeholders to define business and systems requirements for new technology implementations

Support solution processes to meet key criteria of future CI/CD, system orchestration, and automation once developed

Develop and implement ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings

Create new processes/procedures to automate the trouble identification, notification, restoration, and documentation processes

Provide incident review and analysis requests to determine root cause analysis to executive leadership

Verify and correct Method of Procedure (MOP) documentation for activities to be performed in a production environment

Perform semi-annual and annual site maintenance and accurately document said maintenance within the proper tracking system

This position will be 8x5 with a need to support network outages in the event they occur outside standard business hours

Qualifications

Must be able to work out of Lake County, IN market

OSHA 10 certified and RF awareness

Samsung certified in wireless 5G deployment and integration (Radio & CUDU) - highly desired

2 years of transport knowledge and troubleshooting (Backhaul, Fronthaul)

Complete construction site Pre-Walks with the local CM team, evaluate and validate each location for operational safety

Alarm monitoring, fault identification, event tracking, event documentation, fault escalation and fault remediation

Ability to thrive in a high stress environment while working with NOC technicians, vendors, and leadership

Convey a strong sense of urgency, responsiveness, follow-through, and successfully managing outcomes are critical to success in this role

Timely, professional response to emails and phone call/s through routine service impacting events

Extensive knowledge of computer systems, emphasis on application use for network monitoring, OSI layer, general electronic test equipment

Advanced level knowledge of cell site topology, Transport, and RF KPI's

Understanding of 5G RAN split functions (7-2x, RU, DU, CU, CP, UP...) and software systems/services running virtualized ORAN functions

Able to read RAN artifacts (CIQ, Network Diagram, call flow document, deployment MOPs,etc.) during the course of debugging/fault isolation

Ability to use ticket tracking services

Ability to grasp higher-level technology issues and troubleshoot to resolution

Ability to span departments to assist in resolving network event outages

Experience analyzing wireless networks, related equipment and/or performance

Ability to multitask, meet objectives, and solve issues in stressful situations with high speed of completion and high degree of accuracy

Ability to quickly learn new tools and systems

Prior experience w/creating and communicating RCA's (root cause analysis)

The salary range for this role is $80,000 to $115,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at