Opusing One, LLC
Opusing One, LLC

IT Operations Support Analyst

Crowley, TX, US • Posted 12 hours ago • Updated 12 hours ago
Contract W2
12 Months
No Travel Required
On-site
$30 - $40/hr
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Job Details

Skills

  • A+
  • IT Operations
  • Network
  • Microsoft Intune

Summary

Job Title                               :              IT Operations Support Analyst

Job Location                       :              Crowley, TX 76036 

Job Duration                       :              12+ months contract

 

Monday-Friday, 8:00 AM - 5:00 PM
 
Requirements
  • Minimum 5 years of Onsite Support Analyst experience
  • Experience imaging and deploying devices using Microsoft Intune.
  • Strong troubleshooting skills across hardware, software, operating systems, and networking.
  • Experience supporting business-critical applications.
  • Ability to work both independently and as part of a team.
  • Excellent communication and customer service skills.
  • CompTIA A+ Certification required.Network-related certification or knowledge (Network+ preferred).
 
Nice to have
  • Previous IT support experience within a manufacturing environment.
  • Experience supporting CAD applications and engineering software.
  • Leadership or team lead experience.
  • Exposure to AI technologies, tools, or automation initiatives.
  • Additional technical certifications such as Network+, Security+, or related certifications.
 
The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
 
Junior Level role:
* Provide second-line investigation and diagnosis.
* Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
* Escalate unresolved incidents and service requests within agreed timescales.
* Log incident and service request details per help desk procedures.
* Communicate with customer regarding incident progress.
* Ensure tickets are updated at all times until issues are resolved.
* Conduct customer satisfaction callbacks and surveys.
* Complete GET IT training for On-Site Support Analysts.
* Comply with Quality, Health, Safety and Environment policies and IT policies.
* Liaise with customers, other IT support groups and third-party providers when necessary.
* Perform staging of Pcs.
* Maintain Global Asset Management database with updates related to the assigned hardware.
* Perform Install, Move, Add and Change tasks.
* Perform hardware and software maintenance and support.
* Participate in IT team and follow up on objectives and key performance objectives.
 
Level 1 role:
* Perform Junior Level responsibilities above.
* Troubleshoot and resolve PC incidents and VIP requests.
* Liaise with third-party suppliers for hardware repair.
* Assist with SCSI on IT security issues and virus elimination.
* Assist local Server Team when server maintenance is required.
* Assist in infrastructure setup and renovation project at location including the network devices, Lenel PACs, CCTV, servers, PABX and Lync System.
 
Level 2 role:
* Perform Level 1 responsibilities above.
* Work with Distributed Services, Systems, Network Support and Event Management teams.
* Coordinate spare asset inventory.
* Maintain asset management.
* Assist local Network Team when network equipment maintenance is required.
* Present to and educate customers on IT solutions, methods and tools to increase their efficiency.
* Organize and schedule UseIT training in location to match key performance objectives requirements.
* Participate in GeoMarket projects to accomplish common objectives.
* Participate as a key person in IT Domain structure.
* Supervise suppliers to perform maintenance, IMAC of IT equipment.
 
Level 3 role:
* Perform Level 2 responsibilities above.
* Channel requests for help to the appropriate functions for resolution, monitor resolution activity and inform customers of progress.
* Work with Enterprise Services teams to deploy upgrades to customers servers, LANs, WANs and wireless networks.
* Mentor junior members on the team.
* Manage small, low risk IT projects at location.
* Lead in GeoMarket projects to accomplish common objectives.
* Be ready to take on additional responsibilities such as Security Champion, LDAP Champion or Wellsite Connectivity Champion.
* Perform regular IT hardware disposal following the Fixed Asset Disposal Procedure.
* Ensure process consistency through calls, group meetings and workshops.
* Listen to, understand and interpret customer requirements to propose solutions that enable the business to be more efficient.
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10226534
  • Position Id: 9129219
  • Posted 12 hours ago

Company Info

About Opusing One, LLC

Opusing is a 100% Minority-owned and diversity-certified firm, specializing in Digital Transformation and staffing services. We empower startups, businesses, and corporations to harness the potential of both Technology and Manpower, driving relentless growth and providing seamless workforce solutions. Our team, led by digital native professionals skilled in creative thinking, programming paradigms, and commercial acumen, is committed to one singular goal – the success of our clients.

Headquartered in Boston, USA, we are a rapidly expanding global workforce solutions company. Our core focus is on tailoring our services to address the unique needs of our clients, thereby significantly enhancing their businesses. We offer unparalleled staff augmentation, HR outsourcing, and IT and non-IT staffing services on a global scale.

Since our inception in 2007, we have remained a forward-thinking and trustworthy technology and staffing partner for renowned brands. We've had the privilege of collaborating with Fortune 2000 companies in North America, including the United States, Canada, India, and the UK. For Contract and Fulltime Professional services, Offshore Staffing, and SOW-based project work, we have consistently been the preferred go-to vendor for all our clients.

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Addy Arya

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