Dahl Consulting
Dahl Consulting

Desktop Support | Level II

Hartford, CT, US • Posted 10 hours ago • Updated 7 hours ago
Contract W2
On-site
Depends on Experience
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Title: Desktop Support | Level II
Location: Hartford, CT
Job Type: Contract (12 Months + Potential to extend)
Compensation: $20 - $22 p/h W2 
Industry: Insurance & Financial Services

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About the Role
Our client, a leading organization in the insurance and financial services industry, is seeking a Desktop Support Technician II to support daily depot and end-user technology operations. This role is responsible for providing hands-on technical support, managing hardware deployments, resolving technology issues, and ensuring employees have the equipment and resources needed to perform their work effectively. The ideal candidate is detail-oriented, customer-focused, and experienced in supporting enterprise desktop environments.
Job Description
As a Desktop Support Technician II, you will support daily depot operations and provide desktop support services across a variety of hardware, software, and mobile technologies. You will manage incidents and service requests through ServiceNow, troubleshoot technical issues, deploy and recover equipment, and assist with asset management activities.
Key responsibilities include:
  • Manage and resolve incidents, requests, and service tasks using ServiceNow.
  • Troubleshoot and resolve desktop, laptop, peripheral, and application-related issues.
  • Deploy, configure, and distribute technology equipment for new hires, device upgrades, and refresh initiatives.
  • Support imaging, quality assurance testing, and setup of end-user equipment.
  • Provide hardware and software support for desktops, laptops, mobile devices, and related peripherals.
  • Coordinate equipment shipments and returns, including preparing shipping materials and processing returned devices.
  • Receive, inventory, and store incoming technology equipment from vendors.
  • Update and maintain hardware asset records and inventory information.
  • Support iPhone and mobile device deployment, troubleshooting, and replacement activities.
  • Perform equipment repairs and coordinate hardware replacement efforts when needed.
  • Assist with technology refresh projects and other operational initiatives.
  • Maintain organized storage areas and ensure proper handling of company technology assets.
  • Complete miscellaneous support tasks and service requests to help maintain efficient daily operations.
Qualifications
Required Qualifications:
  • Associate degree or equivalent combination of education and relevant work experience.
  • 2+ years of experience providing desktop, technical, or IT support in an enterprise environment.
  • Experience using ticketing or IT service management platforms such as ServiceNow.
  • Knowledge of Windows operating systems, desktop hardware, and common business applications.
  • Experience deploying, imaging, configuring, and troubleshooting laptops and desktop devices.
  • Strong understanding of hardware peripherals, asset management, and inventory processes.
  • Ability to diagnose and resolve technical issues in a timely and professional manner.
  • Excellent customer service, communication, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced support environment.
  • Ability to lift and move computer equipment and packages as needed.
Preferred Qualifications:
  • Experience supporting mobile devices, including iPhones and tablets.
  • Familiarity with hardware refresh, deployment, and migration projects.
  • Experience with enterprise asset management and inventory tracking processes.
  • Knowledge of device imaging and endpoint deployment tools.
  • Experience supporting employees in a large corporate or insurance industry environment.
  • Industry certifications such as CompTIA A+, Microsoft, or similar technical credentials.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10109792
  • Position Id: 29701
  • Posted 10 hours ago

Company Info

About Dahl Consulting

Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.

The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.

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