Our client is seeking an experienced Audio Visual (AV) Event Support Technician to provide end-to-end technical support for corporate meetings, executive events, hybrid meetings, and live productions. This role combines hands-on event production with daily AV operations, ensuring conference rooms, event spaces, and workplace technology remain fully operational.
The ideal candidate has experience supporting executive-level events, troubleshooting complex AV systems, and delivering exceptional customer service in a fast-paced corporate environment.
Essential Responsibilities:
Event Setup & Technical Execution
- End-to-End Event Support: Set up, test, operate, and strike all AV equipment—including audio, video, data projection, lighting, and wireless microphones—for daily meetings, all-hands, and corporate events. This includes in-person, hybrid, and virtual events.
- Dedicated Space Production: Utilize production skills to operate control booth technology (video switchers, audio boards, PTZ cameras) specifically for high-tier events in our dedicated event space.
- Speaker & Host Management: Meet with event hosts prior to showtime to confirm technical requirements, run rehearsals, conduct mic checks, and provide a high-touch customer service experience.
Daily AV Operations & Workplace Support
- Proactive Room Sweeps: Conduct regular, detailed conference room sweeps to verify that Unified Communications (UC) systems, displays, cables, and hardware are fully functional and tidy.
- Cross-Functional Support: AV Break Fix support. Respond to escalated IT/AV tickets. Assist with general workplace hardware support. (e.g., printer maintenance and troubleshooting)
- Ticketing & Documentation: Manage and document support workflows in ServiceNow, Jira, and Confluence; track daily activities and equipment health; and maintain event support documentation.
- Deployments & Upgrades: Partner with AV engineers on regional deployments, equipment rollouts, and hardware refresh projects.
- Training: Create simple documentation and user guides for end-users. Train internal teams on AV best practices and self-service capabilities.
Expectations Breakdown:
- 60% Event Support & Execution: End-to-end technical management of corporate events, meetings, and live streams across conference rooms and our dedicated event space.
- 40% AV Operations & Workplace Support: Daily conference room health sweeps, hardware break/fix, printer support, and technology deployment projects.
Required Qualifications & Skills:
- Demonstrated ability to build, execute, and complete initiatives under pressure in complex, cross-functional environments.
- Experience: 2 to 4 years of relevant work experience in corporate event support and audio-visual production, including executive-level event support.
- Event Tech Proficiency: Strong technical knowledge of corporate AV systems, Zoom Rooms setups, and standard presentation software (Google Slides, Keynote, PowerPoint, etc.)
- Video Production Competency: Practical experience operating control booth technology, specifically video switchers (e.g., Ross Carbonite, Atem) and multi-camera setups for live events.
- Signal Flow & Troubleshooting: Solid understanding of audio and video signal flow (Dante, SDI, HDMI) with the ability to troubleshoot complex issues quickly during live events.
- Hardware Familiarity: Hands-on experience with equipment from Neat, QSC/Q-Sys, Dante Devices, AVoIP solutions, Shure, and Yamaha.
- Communication: Exceptional customer service skills, with the ability to clearly explain technical services to non-technical stakeholders and executives.
- Physical Requirements: Ability to work on-site, lift up to 50 lbs. independently (100 lbs. with assistance), and manage the physical demands of event setups.
- Flexibility: Ability to work a flexible schedule (including rare nights and weekends as required by event demands) and travel occasionally if needed.
Preferred Skills:
- Live Streaming & Broadcasting: Familiarity with live streaming workflows, encoders, and virtual event platforms (Zoom Webinars/Events, YouTube Live, etc.).
- IT Networking Fundamentals: Basic understanding of corporate networking principles (WiFi, DHCP, VLANs, QoS) as they apply to AV systems.
- Certifications: Q-Sys Certification and/or AVIXA CTS Certification.
Benefits: Bee Talent Solutions offers a competitive benefits package for eligible full-time employees, including medical, dental, and vision coverage. Additional details regarding eligibility and plan offerings will be provided during the interview and onboarding process.
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