Customer Technical Support

Description
Seeking candidates with strong customer service and technical troubleshooting skills. Ideal backgrounds include healthcare, medical devices, IT help desk, call center support, or bilingual customer service. Successful candidates stay calm under pressure, follow processes, document thoroughly, and enjoy helping customers resolve technical issues.
Responsibilities include supporting customers via phone, chat, email, and outbound calls; troubleshooting insulin pumps, software, mobile apps, patient portals, and CGM integrations; documenting interactions in CRM systems; analyzing system logs; identifying and escalating product safety concerns; and ensuring compliance with HIPAA and company policies. The role requires strong problem-solving, de-escalation, and communication skills, along with the ability to meet performance metrics, maintain schedule adherence, and advocate for customer needs while contributing to process improvements.
Skills
Customer service, Customer Technical Support, Healthcare Customer Support, Technical Issue Resolution
Top Skills Details
Customer service,Customer Technical Support,Healthcare Customer Support,Technical Issue Resolution
Additional Skills & Qualifications
Top 6 Priorities for Candidates
Strong Customer Service Mindset
Technical Troubleshooting Ability
High Attention to Detail
Healthcare or Medical Device Experience Preferred
Strong Communication Skills
Experience Working in a Fast-Paced Call Center Environment

Preferred Qualifications
Bilingual English/Spanish/French highly desirable.
Experience with CRM systems such as Salesforce, Zendesk, or similar platforms.
Experience troubleshooting mobile apps, software, and internet connectivity issues.
Typing speed of 55+ WPM with strong accuracy.
Shifts: CTS provides around-the-clock customer support. Schedules are not limited to a traditional Monday through Friday workweek and may include weekends, nights, and holidays. Shift configurations can vary, with examples including 4x10 and 3x12 schedules. Specific schedules are determined by business needs and operational coverage requirements.
Training is M-F for 6 weeks - EVERYTHING WILL BE IN PST
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of San Diego, CA.
Pay and Benefits
The pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.